Need Help?

Whether you've forgotten your password, need help ordering or have a specific question about delivery or returns, we're here to ensure you get the most out of shopping with Littlewoods.com.

What are my delivery options?

For all our delivery and return options plus charges click here.

How do I track my order?

Tracking your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, once your item has been despatched.
  5. You’ll be able to get up to date tracking information and make amendments to your delivery.

If the link does not appear this could be because the item isn’t ready for delivery yet, or it could be coming direct from a supplier.

How can I change my delivery date, time or delivery address?

We can’t guarantee a change in delivery, but you can try using the link to the carrier website in the Track Parcel pages within My Account.

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, once your item has been despatched.
  5. You’ll be able to get up to date tracking information and make amendments to your delivery.

If the link does not appear this could be because the item isn’t ready for delivery yet, or it could be coming direct from a supplier. You won’t be able to change the delivery in this case.

How do I return an item?

Simply request a return online via My Account. All you need to do is:

  1. Log in to My Account>
  2. Select the ‘Returns’ tab>
  3. Find your order and select the item(s) that you wish to return>
  4. Follow the returns instructions, select your return option and you’re done!>

All our returns services are FREE; please reuse the original packaging where possible. Please see below for the different return options:

For all our delivery and return options plus charges click here.

Collect+ ( up to 10kg) s- Fast, convenient and perfect for those on-the-go; there are over 5,000 Collect+ stores in the UK and most are open late, seven days a week.

Post Office (up to 10kg) - Return items easily via the Post Office. Please note, any items exceeding the 10kg weight limit will incur a charge.

What do I do if my item is faulty?

We’re sorry to hear that your item is faulty.

Arranging a faulty return for a non-electrical item via My Account is easy. All you need to do is:

  1. Log in to My Account
  2. Select the ‘Returns’ tab
  3. Find your order and select the item(s) that you wish to return
  4. Select the reason as ‘faulty’, follow the returns instructions, select your return option and you’re done!

Faulty electrical items

If you have a faulty electrical item, then we advise you to contact the supplier directly. We have agreements with each of our suppliers who are the technical experts, to ensure that they will help you on our behalf.

Log in to My Account as above and when you select ‘faulty’, we’ll provide the relevant electrical supplier number. If after speaking with the supplier this still needs to be returned, then follow the simple instructions above and you can return your faulty item online.

We’ve also listed all the relevant electrical supplier helpline numbers here too:

Make of product

Type of product

Helpline number

Acer

Computing

08717 601000
Mon-Fri 09.00 to 19.00   
Sa-Su 10.00 to 17.00

AEG

All

08445 611611

Beko

Electric Cookers

0845 600 4902
Mon-Fri 08.00 to 18.00 
Sa-Su 08.30 to 14.30

Beko

Refrigeration

0845 600 4903
Mon-Thurs 08.30 to 17.30 
Fri 08.30 to 17.00 
Sat 09.00 to 13.00

 Beko

Gas Cookers

0845 600 4905
Mon -Thurs 08.30 to 17.30 
Fri 08.30 to 17.00 
Sat 09.00 to 13.00

Beko

Dishwashers / Washing Machines / Tumble Dryers

0845 600 4911
Mon -Fri 08.30 to 17.30 
Sat 09.00 to 13.00

Bosch

Domestic Appliances

0844 8928979
Mon -Fri 08.30 to 20.00 
Sat 08.00 to 16.00 
Sun 09.00 - 15.00


Bosch
 

Power Tools / Lawn & Garden

0844 736 0109
Mon-Fri 09.00 - 17.00

Hotpoint / Cannon / Indesit

White Goods Product Information

0870 150 6070
Mon -Fri 08.00 to 18.30 
Sat 08.30 to 17.30 
Sun 09.30 to 15.30

Hotpoint / Cannon / Indesit


White Goods After Sales
 

0844 822 4244
Mon-Fri 08.00 to 18.30
Sat 08.30 to 17.30 
Sun 09.30 to 15.30

Canon

Photography

0870 514 3723

Dyson

Floorcare

0870 527 5104
Mon -Sun 07.00 to 10.00

Electrolux

All

08445 613613
Mon-Fri 08.30 to 17.00 
Sat 09.00 to 12.30

Flavel Leisure

All

0845 600 4921

Flymo / McCulloch

All

0844 8444558
Mon -Thurs 08.30 to 16.00 
Fri 08.30 to 14.30

Fuji

Photography

0870 084 1310

Belling

All

0844 8153746
Mon - Fri 08.00 to 18.00 
Sat 08.30 to 14.00 
Sun 10.00 to 14.00

New World

All

0844 8153747
Mon-Fri 08.00 to 17.15

Stoves

All

0844 8153740
Mon-Fri 08.00 to 17.15

Higrade

Computing

0208 532 6199
M-F 09.00 to 17.30

Hoover / Candy

All

08444 995 599
Mon-Fri 08.30 to 18.00 
Sat 09.00 to 17.00 
Sun 10.00 to 16.00

JVC

TV / DVD / AUDIO

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

JVC

Camcorders

0161 6881982

JVC

All Other

0870 330 5000

Kodak

Photography

0870 243 0270

LEC

All

0844 815 3737

LG

White Goods

0870 873 5454

LG

TV / DVD / Audio

0845 6104164
Mon-Fri 08.00 - 18.00
Sat 09.00 -17.00

Morphy Richards

Electrical

0845 077 7700

Nikon

Photography

0870 770 0231

Olympus

Photography

0207 253 2772

Panasonic

All

0844 844 3899
Mon-Thurs 09.00 to 17.30 
Fri 09.30 to 17.30

Pentax

Photography

0870 736 8299

Philips Electrical

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Philips Electrical

Camcorders

0161 688 1982

Phillips Electrical

All other

0870 900 9070

Praktica

Photography

0800 043 9070

Samsung

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Samsung

Computers / Cameras / MP3s

0845 726 7864
Mon-Fri 08.00 to 20.00 
Sat 09.00 to 18.00 
Sun 09.00 - 18.00

Samsung

Camcorders

0161 688 1982

Samsung

Refrigeration

0845 726 7864

Sanyo

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Sanyo

All other

0870 240 7475

Sony

Digital Cameras

0870 511 1999
M-F 09.00 to 17.00

Sony

Computing

0870 240 2408
M-F 09.00 to 17.00

Sony

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Sony

Electronic Games

0844 736 0595 
Mon-Fri 08.00 to 20.00 
Sat 10.00 to 18.00 
Sun 10.00 to 18.00

Sony 

Camcorders

0161 688 1982

Swan

Cookers / Laundry / Refrigeration

0845 610 4118
Mon - Fri 08.00 - 18.00
Sat 09.00 - 17.00

Swan

Small appliances and Floor care

01733 404 709
mon - Fri 09.00 - 17.30

Toshiba

Laptops

0844 847 8944
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

 Toshiba

All other

0845 610 4164
Mon-Fri 08.00-18.00
Sat 09.00 - 17.00

White Knight

All

08445 616 616

Zanussi

All Products

0844 612 612
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 13.00

Zoostorm

Computing

0844 800 6183
Mon-Fri 09.00 to 17.30

LogiQ

Computing

0844 800 6183
Mon-Fri 09.00 to 17.30

Vax 

Floorcare

0844 412 8455
Mon-Fri 08.00 to 20.00 
Sat 09.00 to 17.00 
Sun 09.00 - 17.00

What is My Account?

My Account lets you manage your account online with us 24/7. So you can track your latest order, make a payment or arrange a return whenever you like!

Here’s a step by step guide to what My Account offers you:

1. Summary

If you pay for your items using your Littlewoods Shopping Account, the summary section shows your minimum payment and due date. You can also see your available to spend, credit limit, current balance and next statement date. Plus there’s a message centre for your personal updates.

If you pay for your items using your debit or credit card the summary section will contain a message centre for your personal updates.

2. Recent Orders

Use this section to track your orders, from the warehouse to your home! You can also amend your delivery if you see a link to the Yodel, Arrow XL or Royal Mail website.

3. Transaction History

View your most recent transactions and get access to your statements. You’ll see a link to download a pdf version of your statement.

4. Make a Payment

If you pay for your items using your Littlewoods Shopping Account, use this section to make payments off your account online by using direct debit, debit cards, maestro cards and credit cards.

You can also make payments off your Buy Now Pay Later items through the ‘Pay Buy Now Pay Later’ tab within the ‘Make a Payment’ page. You can also see how much is left to pay off each item and how much estimated interested you’ll be charged.

5. Returns

Use this section to arrange a return online – simply choose an option that suits you!

6. My Details

Here you can update lots of things, from your address to your contact preferences!

7. Account Details

To correct or change any details, over-type in the relevant boxes, then simply click ‘Submit’. Please allow up to 48 hours for any new details to be processed and shown online.

8. Contact Preferences

Control how we contact you about our special offers and promotions.

9. Account Queries

Can be accessed first by clicking on “My Details” Through Account Queries you can contact us securely via webmail with any questions which you may have regarding your account.

10. Address Book

In this section you can add or amend the details in your address book.

Please note: For security reasons if you are a Littlewoods Shopping Account holder you will not be able to access My Address Book or amend your personal details until you have made a payment off your account.

11. Change Password

Here you can change your current password. Use the password strength indicator to create a strong password – hint: a mixture of letters and numbers will give you a strong password!

How do I pay for my Buy Now Pay Later items?

To make a payment towards your Buy Now Pay Later purchases, log in to ‘My Account’ and select the ‘Make a payment’ tab then ‘Pay Buy Now Pay Later’ on the left hand side and simply select the Buy Now Pay Later order you want to pay against.

Alternatively, you can call one of our friendly advisors on 0344 822 8000. You will need to tell the advisor that your payment is for your Buy Now Pay Later Purchases.

Remember, you can avoid paying interest by paying the cash price in full before the end of the Buy Now Pay Later period.

How do I make a payment?

With a Littlewoods Account you can choose to spread the cost to suit you with a range of flexible payment options:

  1. Choose the lowest weekly price available and make your payments even more affordable
  2. Interest free payments available on everything
  3. Buy now pay later for up to 12 months. Click here for more details.
  4. Or pay in full with a credit or debit card

Ways to Pay

1. Online Payments

You can use your Shopping Account or debit or credit card to make a purchase. To make a payment from your account, just choose the Make a payment option from the menu within My Account. Click here to sign into your account.

If you make an online purchase or payment using a Visa Card, MasterCard, Maestro or Delta card, you may be asked to enter part or all of your Verified By Visa Code or MasterCard SecureCode before the payment can be accepted.

Please note: We do not accept payments from overseas

2. By Direct Debit

You can set up a Direct Debit within My Account. Click here to sign into your account. Navigate to Set up Direct Debit, to submit your bank and payment details, and we will do the rest. Alternatively, just call us on 0344 822 8000 with your bank sort code, account number and the address of your bank, and we'll set it all up.

3. Home Banking

Contact your bank quoting our sort code 62-13-35, our bank account number 000 000 00 and your reference number.

4. By Phone

Please call our Automated Service on 0344 822 8000.

5. At your Bank or Building Society

Take your payment slip and cash or cheque to your bank or building society. For a replacement payment slip, simply contact us.

6. PayPoint

Take your payment slip and cash payment to any PayPoint outlet. A small fee of £1 will be charged to your account and will appear on your next statement. For a replacement payment slip, simply contact us.

7. By Post

Just complete the payment slip and send it with your cheque to Sandringham House Sandringham Avenue Chelmsford CM92 1LJ . Please make cheques payable to Littlewoods and write your account number on the front of your cheque. Please note - all cheques are cashed on receipt; we do not hold post-dated cheques. Please note all cheque payments are subject to a £0.25 charge which will appear on your next statement.

8. At the Post Office

Take your payment slip and cash payment to any Post Office. A fee of £1 will be charged to your account and will appear on your next statement. For a replacement payment slip, simply contact us.

If you are unable to make a payment

Please call 0344 822 8000 to speak to our Payments Team who can make a note of any variations in your payments and help make sure your account is managed.

If your payment is late, and/or less than the minimum payment amount you could be charged a £12 administration fee. The details of this charge are shown in our terms and conditions. To avoid this fee, please ensure your payments arrive with us before the payment due date.

How are my payments allocated?

Unless specified when paying via My Account, through the ‘Pay Buy Now Pay Later’ tab or when speaking to one of our advisors, payments will be applied in a specific order. This order can be found, listed on your statement.

How do I use a promotion code against my order?

When you get to the checkout you can apply your promotion code. If you’ve forgotten to apply your promotion code, don’t worry there’s no need to cancel your items just get in touch and we can amend your order.

Remember, you’ll need to contact us quickly as each promotion code has an expiry date and after this date we can’t apply the discount.

To use a promotion code, simply:

  1. Type the code in to the promotional box that is shown on the right side of the PAYMENT PAGE and click 'apply'.
  2. When your code has been accepted, you can then chose to 'add to account' and the order will be added to your Shopping Account or you can chose to 'pay in full now' and make the payment on your debit or credit card.

Forgotten your password?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

What are my delivery options?

For all our delivery and return options plus charges click here.

How do I track my order?

Tracking your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, once your item has been despatched.
  5. You’ll be able to get up to date tracking information and make amendments to your delivery.

If the link does not appear this could be because the item isn’t ready for delivery yet, or it could be coming direct from a supplier.

How do I cancel my order?

*Please note, your order may already have been processed and be on its way to you*

Cancelling your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Cancel Item'. You will then see a confirmation message to confirm if it’s been possible.

If we do attempt to deliver your order, please simply refuse the delivery. It will be returned to us and credited back to your account.

If your order is delivered, you can easily return the item to us - just click here to find out the options available to you. When returning an item, please allow up to 14 days from the date of collection for your account to be credited.

Your legal rights

For most items, you have the legal right to cancel your order within 14 working days of receiving the goods. However, this right does not apply to certain items such as personalised products, perishable goods and audio or video recordings or computer software which has been opened.

You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.

How can I change my delivery date, time or delivery address?

We can’t guarantee a change in delivery, but you can try using the link to the carrier website in the Track Parcel pages within My Account.

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, once your item has been despatched.
  5. You’ll be able to get up to date tracking information and make amendments to your delivery.

If the link does not appear this could be because the item isn’t ready for delivery yet, or it could be coming direct from a supplier. You won’t be able to change the delivery in this case.

What if I miss my delivery?

Don't worry, if you miss the delivery we will leave a card with contact details on it for you to call and arrange your delivery for another day.

Alternatively go to:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can rearrange your delivery.

What if my delivery is late?

Sometimes we experience issues that cause a slight delay with your delivery, such as a broken down van. We work hard to recover this so that you’re not affected, but if we get it wrong then we’re sorry we didn’t deliver when we said we would.

Where possible we will inform you of any delay and you can check the current status of your delivery in ‘My Account’:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can track your delivery.

We’ll automatically refund any premium delivery / nominated day delivery charges. There’s no need to contact us.

It’s always our aim to deliver what you want when you want it, so please be assured that we’ll do everything we can to keep our delivery promises.

Will you deliver during adverse weather conditions?

If your area is affected by adverse weather conditions, you may experience delays to deliveries and collections. If there is a problem we will post news of impacted postcodes here.

Our delivery drivers always work hard to get your order to you on time, as promised. If we are unable to deliver your parcel we will call ahead to let you know and re-arrange another collection or delivery time. If you have not received a call from us, rest assured - your order is on its way to you!

You can also check the progress of your order 24/7 via the 'My Account' page.

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can track your delivery.

What if my item is showing as delivered but I haven’t received it?

This usually means a card will have been posted to let you know the location of your parcel.

The item may be in the secure delivery location that you specified as a safe place or the courier may have left the parcel with a neighbour.

You can track your parcel 24/7 via My Account:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  4. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can track your delivery.

How do I know when my item is out for delivery?

  1. Go to ‘My Account’.
  2. Select ‘Recent Orders’.
  3. Click ‘Track Parcel’ you will see your order status move from ‘processed’ to ‘despatched’.
  4. Under the Latest Tracking Information you will see real time tracking status of ‘Despatched By’, ‘Available to deliver’ ‘Loaded onto Van’ or ’Passed to Courier’.
  5. When the item has been delivered your order status will move from ‘despatched’ to ‘delivered’.
  • If your item is being delivered by Yodel, you will receive an email or text to let you know your order is out for delivery. This will contain your unique parcel details with a direct link with to track your parcel. You can also track your order using their website http://www.yodel.co.uk
  • If your order is a large item (such as furniture or kitchen appliances) and being delivered by Arrow XL you will receive an email or text to let you know your order is out for delivery, with a 4 hour time slot, this will contain your unique parcel details with a direct link to track your parcel. The driver will also call you on the day to confirm your order is out for delivery. You can also track your order using their website http://www.arrowxl.co.uk
  • If your parcel is being delivered to a Collect+ store, you will receive an email or text with a barcode when your parcel has arrived at your nominated store so that you can collect your order. You can track your order using their website http://www.collectplus.co.uk/track/new

Connection and removal charges.

  • Washing machines, washer dryers and dishwashers: Express delivery, connection and removal for £30. Usually completed within 3 working days
  • Fridges and freezers:Express delivery and removal for £15. Usually completed within 3 working days.
  • Free standing gas/dual fuel and electric cookers: Delivery, connection and removal (selected cookers only) of old cooker for £90. Usually within 14 days.
  • For all cookers (with the exception of range and built in): Express delivery and removal for £15. Usually within 3 working days.

Please make sure if you want removal you select it at the product page or check out and ensure your old cooker is disconnected by a qualified person.

I wasn't at home when you delivered my appliance. Why have I been charged?

We reserve the right to levy a £30 administration charge for failed pre-arranged deliveries where you are not in to receive the goods.

How do I return an item?

Simply request a return online via My Account. All you need to do is:

  1. Log in to My Account>
  2. Select the ‘Returns’ tab>
  3. Find your order and select the item(s) that you wish to return>
  4. Follow the returns instructions, select your return option and you’re done!>

All our returns services are FREE; please reuse the original packaging where possible. Please see below for the different return options:

For all our delivery and return options plus charges click here.

Collect+ ( up to 10kg) s- Fast, convenient and perfect for those on-the-go; there are over 5,000 Collect+ stores in the UK and most are open late, seven days a week.

Post Office (up to 10kg) - Return items easily via the Post Office. Please note, any items exceeding the 10kg weight limit will incur a charge.

What are my Returns options?

For information on all our return options click here.

What do I do if my item is faulty?

We’re sorry to hear that your item is faulty.

Arranging a faulty return for a non-electrical item via My Account is easy. All you need to do is:

  1. Log in to My Account
  2. Select the ‘Returns’ tab
  3. Find your order and select the item(s) that you wish to return
  4. Select the reason as ‘faulty’, follow the returns instructions, select your return option and you’re done!

Faulty electrical items

If you have a faulty electrical item, then we advise you to contact the supplier directly. We have agreements with each of our suppliers who are the technical experts, to ensure that they will help you on our behalf.

Log in to My Account as above and when you select ‘faulty’, we’ll provide the relevant electrical supplier number. If after speaking with the supplier this still needs to be returned, then follow the simple instructions above and you can return your faulty item online.

We’ve also listed all the relevant electrical supplier helpline numbers here too:

Make of product

Type of product

Helpline number

Acer

Computing

08717 601000
Mon-Fri 09.00 to 19.00   
Sa-Su 10.00 to 17.00

AEG

All

08445 611611

Beko

Electric Cookers

0845 600 4902
Mon-Fri 08.00 to 18.00 
Sa-Su 08.30 to 14.30

Beko

Refrigeration

0845 600 4903
Mon-Thurs 08.30 to 17.30 
Fri 08.30 to 17.00 
Sat 09.00 to 13.00

 Beko

Gas Cookers

0845 600 4905
Mon -Thurs 08.30 to 17.30 
Fri 08.30 to 17.00 
Sat 09.00 to 13.00

Beko

Dishwashers / Washing Machines / Tumble Dryers

0845 600 4911
Mon -Fri 08.30 to 17.30 
Sat 09.00 to 13.00

Bosch

Domestic Appliances

0844 8928979
Mon -Fri 08.30 to 20.00 
Sat 08.00 to 16.00 
Sun 09.00 - 15.00


Bosch
 

Power Tools / Lawn & Garden

0844 736 0109
Mon-Fri 09.00 - 17.00

Hotpoint / Cannon / Indesit

White Goods Product Information

0870 150 6070
Mon -Fri 08.00 to 18.30 
Sat 08.30 to 17.30 
Sun 09.30 to 15.30

Hotpoint / Cannon / Indesit


White Goods After Sales
 

0844 822 4244
Mon-Fri 08.00 to 18.30
Sat 08.30 to 17.30 
Sun 09.30 to 15.30

Canon

Photography

0870 514 3723

Dyson

Floorcare

0870 527 5104
Mon -Sun 07.00 to 10.00

Electrolux

All

08445 613613
Mon-Fri 08.30 to 17.00 
Sat 09.00 to 12.30

Flavel Leisure

All

0845 600 4921

Flymo / McCulloch

All

0844 8444558
Mon -Thurs 08.30 to 16.00 
Fri 08.30 to 14.30

Fuji

Photography

0870 084 1310

Belling

All

0844 8153746
Mon - Fri 08.00 to 18.00 
Sat 08.30 to 14.00 
Sun 10.00 to 14.00

New World

All

0844 8153747
Mon-Fri 08.00 to 17.15

Stoves

All

0844 8153740
Mon-Fri 08.00 to 17.15

Higrade

Computing

0208 532 6199
M-F 09.00 to 17.30

Hoover / Candy

All

08444 995 599
Mon-Fri 08.30 to 18.00 
Sat 09.00 to 17.00 
Sun 10.00 to 16.00

JVC

TV / DVD / AUDIO

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

JVC

Camcorders

0161 6881982

JVC

All Other

0870 330 5000

Kodak

Photography

0870 243 0270

LEC

All

0844 815 3737

LG

White Goods

0870 873 5454

LG

TV / DVD / Audio

0845 6104164
Mon-Fri 08.00 - 18.00
Sat 09.00 -17.00

Morphy Richards

Electrical

0845 077 7700

Nikon

Photography

0870 770 0231

Olympus

Photography

0207 253 2772

Panasonic

All

0844 844 3899
Mon-Thurs 09.00 to 17.30 
Fri 09.30 to 17.30

Pentax

Photography

0870 736 8299

Philips Electrical

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Philips Electrical

Camcorders

0161 688 1982

Phillips Electrical

All other

0870 900 9070

Praktica

Photography

0800 043 9070

Samsung

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Samsung

Computers / Cameras / MP3s

0845 726 7864
Mon-Fri 08.00 to 20.00 
Sat 09.00 to 18.00 
Sun 09.00 - 18.00

Samsung

Camcorders

0161 688 1982

Samsung

Refrigeration

0845 726 7864

Sanyo

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Sanyo

All other

0870 240 7475

Sony

Digital Cameras

0870 511 1999
M-F 09.00 to 17.00

Sony

Computing

0870 240 2408
M-F 09.00 to 17.00

Sony

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Sony

Electronic Games

0844 736 0595 
Mon-Fri 08.00 to 20.00 
Sat 10.00 to 18.00 
Sun 10.00 to 18.00

Sony 

Camcorders

0161 688 1982

Swan

Cookers / Laundry / Refrigeration

0845 610 4118
Mon - Fri 08.00 - 18.00
Sat 09.00 - 17.00

Swan

Small appliances and Floor care

01733 404 709
mon - Fri 09.00 - 17.30

Toshiba

Laptops

0844 847 8944
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

 Toshiba

All other

0845 610 4164
Mon-Fri 08.00-18.00
Sat 09.00 - 17.00

White Knight

All

08445 616 616

Zanussi

All Products

0844 612 612
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 13.00

Zoostorm

Computing

0844 800 6183
Mon-Fri 09.00 to 17.30

LogiQ

Computing

0844 800 6183
Mon-Fri 09.00 to 17.30

Vax 

Floorcare

0844 412 8455
Mon-Fri 08.00 to 20.00 
Sat 09.00 to 17.00 
Sun 09.00 - 17.00

Can I track my return?

  • If you sent your parcel back via Yodel, click here to track your parcel using your reference number.
  • If you sent your parcel back via the Post Office, click here to track your parcel using your reference number.
  • If you sent your parcel back via Collect plus, click here to track your parcel using your reference number.

Will you refund my delivery charge?

We will refund the delivery charge where there all the goods in an order are faulty. We will refund the standard delivery charge if you cancel your order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Please view our Returns Policy for a full explanation of your rights when returning goods.

What do I need to do before returning an item?

Before arranging your return, please check the Approval Guarantee checklist below:

  • Items must be returned within 28 days of receipt
  • Please ensure the product is unused, complete and safely wrapped in its original packaging and that any security tags are still intact
  • Please place the returned goods note for each item you are returning into the delivery bag with the items
  • Stick the returns address label over the original label

What do I do if I haven’t got my returns address label?

Don’t worry. Continue to arrange your return via My Account and when you select which returns option you wish to use, you will be able to download a new returns label if required.

How long does it take to get a refund after I’ve returned my item?

If you purchased your item using your account please allow up to 7 days from the date of your return for your account to be credited or up to 14 days for larger items.

Please continue to make a minimum payment printed on your statement.

If you purchased your item using your debit or credit card please allow up to 7days from the date of your return for your card to be credited or up to 14 days for larger items.

What is your Returns policy?

RETURNS POLICY

Our 28 Day Approval Guarantee

We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact. Our Approval Guarantee does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.

Consumer Rights Act 2015

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

Supplier Helplines

If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy. If you are dissatisfied with the service provided by a particular helpline, please inform us and we will take back control of the matter. Most helplines are open 9am - 5pm Monday to Friday.

Can I have a copy of the model cancellation form?

Please click here for the Model Cancellation Form.

The item I bought was part of a promotional offer, what do I need to return?

When you return an item we will identify if it is part of a multibuy deal such as ‘3for2’ to determine if the offer still applies. If the offer is broken, for example, you return one of your 3for2 items and keep the free one we will automatically reverse the offer and charge you the correct selling price for the items you keep.

Here are some examples to help explain this further:

Example 1 – You return the free item

  • You spend a total of £24 on a 3for2 multibuy offer.
  • The 3for2 multibuy is made up of: 2 items priced at £12 and 1 item priced at £10 (this becomes free as it’s the cheapest).
  • On your statement you will see 2 items showing £12 charge and 1 free item showing no charge.
  • If you return the free item then no refund will be applied as the item was not charged.

Example 2 - You return one of the items you paid for

  • You spend a total of £24 on a 3for2 multibuy offer.
  • The 3for2 multibuy is made up of: 2 items priced at £12 and 1 item priced at £10 (this becomes free as it’s the cheapest).
  • On your statement you will see 2 items showing £12 charge and 1 free item showing no charge.
  • If you return one of the £12 items, then a refund is credited to your account.
  • Because the 3for 2 offer has now been broken, we will also automatically debit your account for the original ‘free’ item at £10.
  • So your final spend will be £22.

How do I contact you?

You can track an order, make a payment, arrange a return, update your details and much more, it's easy by visiting My Account.

Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat.

Send us a webmail and we’ll aim to get back to you within 24 hours. Simply click here

You can call our Customer Services Team on 0344 822 8000. They are available 7am to 11pm, 7 days a week.

Keep in touch with us on Facebook and Twitter.

And you can place an order by calling us on 0844 822 8000*.

*Calls cost up to 7p per minute plus your telephone company's network access charge.

How do I make a complaint?

We’re really sorry that you are not happy with our service.

If it’s the first time you’ve needed to bring this to our attention, our aim is to resolve this as quickly as possible for you.

Our Customer Service team are available 7am to 11pm, 7 days a week on 0344 822 8000.

And you can chat to us live online.

If, in the unlikely event we haven’t been able to resolve your problem, our complaints team are on hand to help. Please click here to send us a webmail, letting us know what went wrong and we’ll do our best to put it right.

Or you can write to us at:
Littlewoods
Customer Excellence
Sandringham Avenue
Chelmsford,
CM92 1LH

To view our Published Complaint Report, please click on the attachment: Published Complaints Report

To view our Financial Services Complaints Procedure, please click on the attachment: Financial Services Complaints Procedure

Please see below link to the European Commission's Online Dispute Resolution Platform - http://ec.europa.eu/consumers/odr/

I have a query regarding my Littlewoods credit card. Can you help?

If you have a query regarding your Littlewoods credit card, including your application, please use our dedicated phone line for all Littlewoods credit card related queries 0333 000 0606.

Insurance and Warranty Products

I have a question about a Warranty / Insurance product

If you have a question about a warranty or insurance products; you need to submit a service request or make a claim, or if for any reason you are not satisfied with your plan/policy and want to cancel it please contact us via webmail. Simply click here and select “I have a query about a Warranty or Insurance policy”

Alternatively you can call us on 0800 092 9051 or write to SDFC Customer Services, Sandringham House, Sandringham Avenue, Chelmsford, CM92 1LH

How do I cancel my account protection (Shopping Insurance)?

You can cancel your Payment Protection Insurance at any time. To cancel call 0344 811 1220 or you can contact us via webmail. Simply click here and select “I have a query about a Warranty or Insurance policy”

Or you can write to Customer Services at Sandringham House, Sandringham Avenue, CM92 1LH.

There is no charge for cancellation.

How do I make a payment?

With a Littlewoods Account you can choose to spread the cost to suit you with a range of flexible payment options:

  1. Choose the lowest weekly price available and make your payments even more affordable
  2. Interest free payments available on everything
  3. Buy now pay later. Buy now and pay nothing for up to 12 months. Click here for more details.
  4. Or pay in full with a credit or debit card

Ways to Pay

1. Online Payments

You can use your Shopping Account or debit or credit card to make a purchase. To make a payment from your account, just choose the Make a payment option from the menu within My Account. Click here to sign into your account.

If you make an online purchase or payment using a Visa Card, MasterCard, Maestro or Delta card, you may be asked to enter part or all of your Verified By Visa Code or MasterCard SecureCode before the payment can be accepted.

Please note: We do not accept payments from overseas

2. By Direct Debit

You can set up a Direct Debit within My Account. Click here to sign into your account. Navigate to Set up Direct Debit, to submit your bank and payment details, and we will do the rest. Alternatively, just call us on 0344 822 8000 with your bank sort code, account number and the address of your bank, and we'll set it all up.

3. Home Banking

Contact your bank quoting our sort code 62-13-35, our bank account number 000 000 00 and your reference number.

4. By Phone

Please call our Automated Service on 0344 822 8000.

5. At your Bank or Building Society

Take your payment slip and cash or cheque to your bank or building society. For a replacement payment slip, simply contact us.

6. PayPoint

Take your payment slip and cash payment to any PayPoint outlet. A small fee of £1 will be charged to your account and will appear on your next statement. For a replacement payment slip, simply contact us.

7. By Post

Just complete the payment slip and send it with your cheque to Sandringham House Sandringham Avenue Chelmsford CM92 1LJ . Please make cheques payable to Littlewoods and write your account number on the front of your cheque. Please note - all cheques are cashed on receipt; we do not hold post-dated cheques. Please note all cheque payments are subject to a £0.25 charge which will appear on your next statement.

8. At the Post Office

Take your payment slip and cash payment to any Post Office. A fee of £1 will be charged to your account and will appear on your next statement. For a replacement payment slip, simply contact us.

If you are unable to make a payment

Please call 0344 822 8000 to speak to our Payments Team who can make a note of any variations in your payments and help make sure your account is managed.

If your payment is late, and/or less than the minimum payment amount you could be charged a £12 administration fee. The details of this charge are shown in our terms and conditions. To avoid this fee, please ensure your payments arrive with us before the payment due date.

How are my payments allocated?

Unless specified when paying via My Account, through the ‘Pay Buy Now Pay Later’ tab or when speaking to one of our advisors, payments will be applied in a specific order. This order can be found, listed on your statement.

Where is my Buy Now Pay Later shown on my statement?

Any Buy Now Pay Later purchases are included in ‘Your New Total’ on your statement.

A breakdown of all Buy Now Pay Later purchases can be found in the ‘Summary of Buy Now Pay Later purchases’ section of your statement.

Or you can go online to My Account and see a breakdown of your Buy Now Pay Later purchases in the Payment section.

How is my 'payment request balance' calculated on my statement?

Your ‘Payment request balance’ is the total of the items that require a payment on your account now.

We use this balance to calculate the Minimum Payment and any interest due on your account at the relevant APR.

This balance does not include any Buy Now Pay Later items that are still in the payment free period, or any interest on these items.

You have asked me to confirm my details. What should I send you?

The document should be dated within the last three months. Which you can send via post to:

Littlewoods
Aintree Innovation Centre
Park Lane
Netherton
Liverpool
L72 1LD

Proof of residency

A copy one of the following documents (which must be dated within the last three months):

  • a bank statement or a credit/debit card statement
  • a recent utility bill
  • a Council Tax bill
  • an official governmental document, such as entitlement to housing benefit, council tax benefit or tax credit.

Proof of name change

  • Marriage Certificate
  • Deed Poll
  • Decree Absolute – we’ll need a copy of your birth certificate as well
  • Civil Partnership Certificate
  • Gender Recognition Certificate

Proof of DOB

  • Birth Certificate
  • Driving Licence
  • Residence Permit
  • Adoption Certificate
  • Valid passport i.e. the identification details inside the back cover
  • Valid photo driving licence (full or provisional)

Can you stop sending me financial mailings?

If you are an existing customer, please call 0344 822 8000.

If you do not currently shop with us, please call us on 0344 811 1218.

Unfortunately, we cannot stop any letters that are already on their way. If you receive anything from us in the next three months, simply destroy it.

After this period, you should not receive any further mailings from us.

I would like a credit limit increase

Please contact us via webmail. Simply click here and select:

“I have a query about my account” and select the option “I have a query about my credit limit”

Or you can call us on 0344 811 1218

How do I use a promotional code?

When you get to the checkout you can apply your promotion code. If you’ve forgotten to apply your promotion code, don’t worry there’s no need to cancel your items just get in touch and we can amend your order.

Remember, you’ll need to contact us quickly as each promotion code has an expiry date and after this date we can’t apply the discount.

To use a promotion code, simply:

  1. Type the code in to the promotional box that is shown on the right side of the PAYMENT PAGE and click 'apply'.
  2. When your code has been accepted, you can then chose to 'add to account' and the order will be added to your Shopping Account or you can chose to 'pay in full now' and make the payment on your debit or credit card.

What is My Account?

My Account lets you manage your account online with us 24/7. So you can track your latest order, make a payment or arrange a return whenever you like!

Here’s a step by step guide to what My Account offers you:

1. Summary

If you pay for your items using your Littlewoods Shopping Account, the summary section shows your minimum payment and due date. You can also see your available to spend, credit limit, current balance and next statement date. Plus there’s a message centre for your personal updates.

If you pay for your items using your debit or credit card the summary section will contain a message centre for your personal updates.

2. Recent Orders

Use this section to track your orders, from the warehouse to your home! You can also amend your delivery if you see a link to the Yodel, Arrow XL or Royal Mail website.

3. Transaction History

View your most recent transactions and get access to your statements. You’ll see a link to download a pdf version of your statement.

4. Make a Payment

If you pay for your items using your Littlewoods Shopping Account, use this section to make payments off your account online by using direct debit, debit cards, maestro cards and credit cards.

You can also make payments off your Buy Now Pay Later items through the ‘Pay Buy Now Pay Later’ tab within the ‘Make a Payment’ page. You can also see how much is left to pay off each item and how much estimated interested you’ll be charged.

5. Returns

Use this section to arrange a return online – simply choose an option that suits you!

6. My Details

Here you can update lots of things, from your address to your contact preferences!

7. Account Details

To correct or change any details, over-type in the relevant boxes, then simply click ‘Submit’. Please allow up to 48 hours for any new details to be processed and shown online.

8. Contact Preferences

Control how we contact you about our special offers and promotions.

9. Account Queries

Can be accessed first by clicking on “My Details” Through Account Queries you can contact us securely via webmail with any questions which you may have regarding your account.

10. Address Book

In this section you can add or amend the details in your address book.

Please note: For security reasons if you are a Littlewoods Shopping Account holder you will not be able to access My Address Book or amend your personal details until you have made a payment off your account.

11. Change Password

Here you can change your current password. Use the password strength indicator to create a strong password – hint: a mixture of letters and numbers will give you a strong password!

How do I unlock My Account?

If your account has been locked due to unsuccessful attempts to sign in to your account, you will need to reset your password to continue shopping with us.

Resetting your password is easy! Just follow the steps below:

  1. Click on the 'Sign In' link
  2. Click on ‘Forgotten your password?’
  3. Complete the form and click continue.
  4. We will send you an email containing a link to the password reset page.
  5. Please note: If you don’t receive an email, please check your Junk Email folder before contacting us.
  6. Click on the link in the email and complete the form.

To ensure that your new password is secure, it must;

  • Have at least 8 characters
  • Include at least one lower case letter
  • Include at least one upper case letter
  • Include at least one number

Once you have updated your password you will be able to continue shopping with us straight away. If you have not attempted to log on to your account, please contact us immediately.

How do I change my password?

Changing your password is easy! Just follow the steps below:

  1. Click on the 'Sign In' link
  2. Enter your sign in details as normal using your current password
  3. Go to My Account and click on the My Details tab
  4. Select ‘Change Password’ and complete the form.

To ensure that your new password is secure, it must;

  • Have at least 8 characters
  • Include at least one lower case letter
  • Include at least one upper case letter
  • Include at least one number

If you have any other queries regarding changing your password, you can contact us by clicking on ‘Account Queries’ in the My Details section of My Account and completing the form.

Communications

Why are you emailing me letters?

We are emailing our letters to improve your shopping experience and to get information to you in a more speedy way. Letters can take up to a week to arrive and that’s often too late for the type of message we are sending. It’s kinder to the environment too. We’ll also be able to deal with your queries faster. You can email us back rather than phoning or sending letters, but you can still contact us this way if that’s what you prefer.

(There are some letters we will have to continue to mail to you for security or regulatory reasons).

We’ll store the letters in “My Account” for 8 weeks for you. If you want to keep them for longer you can either print them or download and save them. They will disappear after 8 weeks so that we don’t clutter your account summary tab with old information.

How secure are these emailed letters?

We will send you sensitive letters as a PDF that requires a password to open the attachment. The password is made up of information that we both know and we’ll tell you what we need you to input in the email. It won’t ever be your account number though, for security reasons. If you don’t want to get attachments you can opt out of these by changing your preference in the “my details” tab of my account. We’ll then just email you to let you know we’ve put a letter in “my account” for you to view.

The letters will come from notification@eletters.littlewoods.com If you’re ever in doubt about whether it’s a genuine email from Littlewoods, check the email has come from this email address before opening it. Alternatively, or if you can’t get your password to work, you can sign in to my account and view the letter safely in the account summary tab.

We strongly suggest you register your own personal email address rather than a shared one to make sure no one else can have access to your personal mail.

Why am I not getting letters emailed to me?

We won't send you emails if you've not registered in 'My Account' or if we can't deliver emails to you.

If we haven't got your postcode or phone number we can't construct a password to protect your letter so we'll tell you it's in 'My Account' instead. (You can add a phone number/post code if its missing in 'My Details' at any time)

Recycling

Disposal of Waste Batteries

We offer a take back scheme for all portable waste batteries. Simply return your waste batteries to any Littlewoods Clearance store. To find your nearest store go to www.littlewoodsclearance.co.uk/stores.html. Please do not post any batteries.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will also have collection bins for used batteries.

How can I recycle my old electrical product?

If you're looking to dispose of TVs, computers and any other small electrical products you'll need to take these to your local council disposal site. We have contributed to a Distributor Take Back Scheme to finance collection and recycling of WEEE from council disposal sites.

Details of the scheme and your nearest participating site can be found on www.recycle-more.co.uk

How do I join your affiliate programme?

For information on how you can take part in our affiliate programme, please take a look at this link.

What are your Terms and Conditions?

Our full terms and conditions can be found by clicking here.

What can I do if I think I have been a victim of ID theft?

If you think you have been the victim of identity theft, then you can take the following action:

1. Contact our dedicated Identity theft team, where you will be assigned a personal case worker who will deal with the matter for you. They can be contacted at:

Identity Theft Team, Shop Direct Group Ltd, Thynne Street, Bolton, BL3 6AX
0800 0151 290 or alternatively you can contact us via webmail. Simply click here

2. Apply for a copy of your personal credit report to ensure there are no unknown transactions or applications. You can apply for your credit file from the following agencies:

Equifax PLC
Credit File Advice Centre
PO Box 1140
Bradford
BD1 5US
Tel: 0844 335 0550

Experian Ltd
Consumer Help Service
PO Box 9000
Nottingham
NG80 7WP
Tel: 0844 481 8000

Callcredit Ltd
Consumer Services Team
PO Box 491
Leeds
LS3 1WZ
Tel: 0870 060 1414

What is ID theft?

Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name. It is one of the fastest growing crimes in the UK and anyone is at risk.

If you feel you have been a victim of identity theft please call 0800 0151 290 or alternatively you can contact us via webmail. Simply click here.

Where can I get further information on ID theft?

There are a number of different agencies that can provide further information with regards to identity theft.

CIFAS
6th Floor, Lynton House
7-12 Tavistock Square
London
WC1H 9BQ
www.cifas.org.uk

Home Office Identity theft page
www.identity-theft.org.uk

How can I prevent my identity from being stolen?

Ensure all your personal details are kept confidential. Avoid giving them out easily and make certain that you store them in a secure location.

Destroy documents such as bank and other credit statements, household bills and receipts that may show your name, or other personal details.

Ensure that you thoroughly check through statements from the bank, building society or credit cards for unknown transactions.

Fully close accounts that you no longer intend on using, and ensure that you change the addresses on them when you move.

How do I identify spoof emails?

You may receive emails claiming to have been sent by us with subjects such as:

'Your account has been suspended' or 'Online account expired?'

Usually, these emails have not been sent by us and are actually forged. These emails are designed to encourage you to click the links in them and to log in to your account.

These emails are known as phishing emails and use genuine company logos and addresses to look and feel like they have come from the company. The links in these emails usually direct to a fake login page, which is usually identical to the real login page. If you log in, your account details are stolen and may be used to access your account or commit fraud.

If you receive a suspicious email claiming to have been sent by us, you can forward it to customersecurity@shopdirect.com where we can then check its validity. If it is a phishing email we will investigate further. When forwarding suspicious emails, please do not change the subject in the email as this can be useful to us. If possible, please attach the email to a new email and submit it to us.

Please do not click on any of the links in the suspicious email as the purpose of the email is to guide you to a website in order to collect personal information and commit identity theft or other crimes.

If you have entered, or suspect you may have entered, your account details into a phishing website, please follow the information on the 'What can I do if I feel I have been the victim of identity theft' page.

Please note that we will not be able to respond to all of the emails sent to customersecurity@shopdirect.com. If you need any further assistance, please contact us via secure webmail in My Account

Is it safe to key in my SecureCode password online?

No-one at Littlewoods can read your password. The information you enter on the screen is sent securely to your card provider who will check it against your registration details and let Littlewoods know whether the payment can be accepted. Card suppliers will vary in the amount of information they will ask for to verify your SecureCode. Many will only ask for some of the characters. It will be similar to the process that you go through if you currently use online banking.

Is it safe to key in my Verified By Visa password online?

No-one at Littlewoods can read your password. The information you enter on the screen is sent securely to your card provider who will check it against your registration details and let Littlewoods know whether the payment can be accepted. Card suppliers will vary in the amount of information they will ask for to verify your SecureCode. Many will only ask for some of the characters. It will be similar to the process that you go through if you currently use online banking.

Nothing to pay for a whole year when you spend £50 or more

Avoid interest by paying in full within 12 months. BNPL is only available on interest bearing terms.

Credit is provided, subject to credit and account status by Shop Direct Finance Company Limited.

Representative 0% APR

1

You can select it in checkout by clicking the Buy Now Pay Later "Add to order button". At this point you’ll choose to spread the cost over a 12 month payment free period plus a further period of either 104 or 156 weeks. This will be the term you will pay over if you do not pay the full cash price within the payment free period.

Interest will be calculated for the payment free period plus the repayment period. The payment free period will begin at point of order (including for those items which are purchased on pre-order and/or are not ready for immediate dispatch).
Your Interest rate for interest bearing credit terms, will depend on your credit status and confirmed upon successful application and at the point of order.

Avoid interest by paying the cash price in full before the end of the payment free period. Whether you are paying the full cash price, or a part payment, remember to allocate your payment to the specific item you wish to pay off.

Over 18’s only. 12 months=12 calendar months. Credit is provided, subject to status, by Shop Direct Finance Company Limited. Authorised and regulated by the Financial Conduct Authority.