Clicking "Get a Quote" will take you to
Direct Group who will arrange the cover

If you want to view your policy documentation or need to make a change to your policy for example you’re moving home or you’d like to add new items to increase your level of cover there are a number of ways you can do this;

Via ‘My Insurance Account

Step 1 - Log in to My Insurance account by clicking;

Buildings and Contents Insurance account login

Essential Contents Insurance account login

Step 2 - Once logged in click on the view my policies link within the ‘My policies’ section
Step 3 - Select manage policy on the right hand side
Step 4 - Select amend my details within the section where you need to make the change and follow the on screen instructions

Phone: 0800 0726 350 and speak to a specialist customer service advisor. Lines are open from Monday to Friday 9am - 8pm, Saturday 9am - 5pm, and
Sunday 10am - 4pm

Write to:
Littlewoods Home Insurance
Direct Group Ltd
Quay Point
Lakeside Boulevard
Doncaster
DN4 5PL

The changes you make may affect your premium, before you confirm the change you will be notified of any refund or additional premium that is due.

It is important that you notify Littlewoods Home Insurance of any changes. If this is not disclosed this could invalidate your policy and mean that the insurer may not pay out in the event of a claim.

There is no administration charge for making a change to your policy.

If you are unfortunate enough to suffer loss or damage to your home or contents, you should report the incident as soon as reasonably possible.

There are a number of ways you can do this;

Via ‘My Insurance Account

Step 1 - Log in to ‘My Insurance account’ by clicking;

Buildings and Contents Insurance account login

Essential Contents Insurance account login

Step 2 - Once logged in click on the ‘view my policies’ link within the ‘My policies’ section
Step 3 - Select notify a claim on the right hand side
Step 4 - Enter your claim details and click the ‘submit’ button
Step 5 - Your claim will be submitted and you will be contacted by a specialist claims handler to confirm next steps

Phone: 0800 0726 350 and speak to a specialist claims handler. Lines are open from Monday to Friday 9am - 8pm, Saturday 9am - 5pm, and Sunday 10am - 4pm.
When reporting a claim please ensure that you have your policy number to hand.

Email: theclaimsteam@directgroup.co.uk
Write to:
Direct Group Claims Department
PO Box 800
Halifax
HX1 9ET

Email: customer.relations@directgroup.co.uk

Phone: 0800 0726 350. Lines are open from Monday to Friday 9am - 8pm, Saturday 9am - 5pm, and Sunday 10am - 4pm

Write to:
Direct Group Customer Relations
PO Box 1193
Doncaster
DN1 9PW

Complaints regarding claims
Email: customer.relations@directgroup.co.uk

Phone: 0800 0727 161 and speak to a specialist customer service advisor. Lines are open from Monday to Friday 9am - 8pm, Saturday 9am - 5pm, and Sunday 10am - 4pm

Write to:
Direct Group Customer Relations
PO Box 1193
Doncaster
DN1 9PW

Complaints regarding claims for Home Emergency or Family Legal Protection
Email: claims@legalim.co.uk

Phone: 01384 377000 Lines are open from Monday to Friday 9am - 8pm, Saturday 9am - 5pm, and Sunday 10am - 4pm

Write to:
The Managing Director
Legal Insurance Management Ltd
1 Hagley Court North
The Waterfront
Brierley Hill
West Midlands
DY5 1XF

Littlewoods is a registered trademark and is used under license by Shop Direct Home Shopping Limited and Shop Direct Finance Company Limited. Shop Direct Finance Company Limited introduces Littlewoods Home Insurance and Littlewoods Essential Contents Insurance and Direct Group Limited arranges the sale of Littlewoods Home Insurance and Littlewoods Essential Contents Insurance. Home Insurance policies and Essential Contents Insurance are underwritten by Royal & Sun Alliance Insurance plc and Home Emergency and Family Legal Protection policies are underwritten by UK General Insurance on behalf of Ageas Insurance Limited.

Credit is provided, subject to status, by Shop Direct Finance Company Limited. Aintree Innovation Centre, Park Lane, Netherton, Bootle. L30 1SL. Authorised and regulated by the Financial Conduct Authority. Goods/services provided by Shop Direct Home Shopping Limited. First Floor, Skyways House, Speke Road, Liverpool, L70 1AB.

Delay payment for a whole year when you spend £50 or more

Avoid interest by paying in full within 12 months.

Buy Now Pay Later is an interest bearing option, subject to status on the Littlewoods account. Your interest rate is shown in checkout.

1
Select Buy Now Pay Later (BNPL) at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended. Interest is calculated on the payment free period and the repayment period.

BNPL allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch). 

Avoid interest by paying the cash price in full within the payment free period.

BNPL is an interest bearing payment option on the Littlewoods account. All of the payment terms and applicable interest rates are detailed in checkout.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.