ByBox is a simple and convenient way to return your parcels to us free of charge. There are over 500 ByBox lockers nationwide in convenient locations like your
local supermarket, shopping centre, train station, retail park and petrol station. When you have a parcel that you want to return to us, you can do so by dropping it
off at one of these lockers any time, day or night.
Visit the ByBox website to find your nearest locker.
Arranging a return with ByBox is easy. Simply book your return at www.mybybox.com/returns, print and attach your returns label then drop your
parcel at the locker you have chosen within 5 days. Lockers are available 24 hours a day, 7 days a week and are CCTV monitored for security.
You can track your return by following the link on your return confirmation email. Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.
To return your parcel to us, simply:
1. Visit www.mybybox.com/returns
2. Find and select your nearest ByBox locker by entering your postcode or address
3. Print off the returns label and attach it to your parcel
4. Drop your parcel off at your chosen locker within 5 days of arranging the return. You'll be sent a 5 digit pin code which you will need to enter to open the locker door.
No. Using ByBox to return a parcel to us is free.
To find your nearest locker visit the ByBox website and enter your address or postcode.
Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.