ByBox a simple, convinient and reliable way to return your parcels What is ByBox?

ByBox is a simple and convenient way to return your parcels to us free of charge. There are over 500 ByBox lockers nationwide in convenient locations like your local supermarket, shopping centre, train station, retail park and petrol station. When you have a parcel that you want to return to us, you can do so by dropping it off at one of these lockers any time, day or night.

Visit the ByBox website to find your nearest locker.

Here’s How it Works Select your nearest locker Print your label Drop your parcel 24/7 Arranging a return?

Arranging a return with ByBox is easy. Simply book your return at www.mybybox.com/returns, print and attach your returns label then drop your parcel at the locker you have chosen within 5 days. Lockers are available 24 hours a day, 7 days a week and are CCTV monitored for security.

You can track your return by following the link on your return confirmation email. Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.

Frequently asked questions Watch the video to find out more
How does it work?

Visit www.mybybox.com/returns and follow the simple steps

Do I have to pay to return my parcel via ByBox?

No. Using ByBox to return a parcel to us is free.

How do I find my nearest ByBox locker?

To find your nearest locker visit the ByBox website and enter your address or postcode.

How long will it take to process my return?

Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.

Nothing to pay for a whole year when you spend £50 or more

Avoid interest by paying in full within 12 months. BNPL is only available on interest bearing terms.

Credit is provided, subject to credit and account status by Shop Direct Finance Company Limited.

Representative 0% APR

1

You can select it in checkout by clicking the Buy Now Pay Later "Add to order button". At this point you’ll choose to spread the cost over a 12 month payment free period plus a further period of either 104 or 156 weeks. This will be the term you will pay over if you do not pay the full cash price within the payment free period.

Interest will be calculated for the payment free period plus the repayment period. The payment free period will begin at point of order (including for those items which are purchased on pre-order and/or are not ready for immediate dispatch).
Your Interest rate for interest bearing credit terms, will depend on your credit status and confirmed upon successful application and at the point of order.

Avoid interest by paying the cash price in full before the end of the payment free period. Whether you are paying the full cash price, or a part payment, remember to allocate your payment to the specific item you wish to pay off.

Over 18’s only. 12 months=12 calendar months. Credit is provided, subject to status, by Shop Direct Finance Company Limited. Authorised and regulated by the Financial Conduct Authority.