ByBox a simple, convinient and reliable way to return your parcels What is ByBox?

ByBox is a simple and convenient way to return your parcels to us free of charge. There are over 500 ByBox lockers nationwide in convenient locations like your local supermarket, shopping centre, train station, retail park and petrol station. When you have a parcel that you want to return to us, you can do so by dropping it off at one of these lockers any time, day or night.

Visit the ByBox website to find your nearest locker.

Here’s How it Works Select your nearest locker Print your label Drop your parcel 24/7 Arranging a return?

Arranging a return with ByBox is easy. Simply book your return at www.mybybox.com/returns, print and attach your returns label then drop your parcel at the locker you have chosen within 5 days. Lockers are available 24 hours a day, 7 days a week and are CCTV monitored for security.

You can track your return by following the link on your return confirmation email. Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.

Frequently asked questions Watch the video to find out more
How does it work?

Visit www.mybybox.com/returns and follow the simple steps

Do I have to pay to return my parcel via ByBox?

No. Using ByBox to return a parcel to us is free.

How do I find my nearest ByBox locker?

To find your nearest locker visit the ByBox website and enter your address or postcode.

How long will it take to process my return?

Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.

Delay payment for a whole year when you spend £50 or more

Avoid interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

1
Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.