Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee.
The Replacement Guarantee also includes accidental damage as
we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with a new
one of the same or similar specification.
Please check your household insurance policy carefully to see what you’re covered for. Typically your household insurance won’t cover
you for mechanical and electrical breakdown, and may not cover you for accidental damage. You may also need to pay an excess charge and
your premiums may increase as a result of claims. With our cover, mechanical / electrical breakdown and accidental damage will be
covered as standard with no excess to pay.
Most manufacturers offer a 12-month guarantee against any mechanical or electrical breakdown but may not cover your product if you accidentally damage it. With our
Replacement Guarantee you’ll be covered for up to 4 years after the manufacturer’s guarantee dependent on the length of cover applicable.
If your product doesn’t work as a result of being accidentally damaged, we’ll replace it.
If you cancel the Replacement Guarantee in the first 45 days, you’ll get a full refund providing that you haven’t made a
successful claim. After 45 days, you’ll get a proportionate refund based on the remaining term outstanding.
You’re protected under the Sale of Goods Act 1979 and under the Supply of Goods to
Consumers Regulations 2002. If the appliance is not of satisfactory quality or fit for purpose, you have the right to claim for repair or replacement for up to 6 years.
However, after the first 6 months, you’ll need to prove that the appliance was faulty when it was sold. For more information
you could contact your local trading standards department or Citizens Advice Bureau.
You can arrange to buy a warranty or service plan from insurers, utility companies, credit card companies,
manufacturers, some other retailers and specialist online providers, but they may not provide the level of support or service as us.
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Terms & Conditions apply. The cover excludes some situations, for example: any wilful act or neglect. Accidental damage cover starts from day 1 of the policy and cover for electrical and mechanical breakdown starts from the expiry date of the manufacturers guarantee period.
Replacement Guarantee is offered by Shop Direct Home Shopping Limited. Underwritten by London General Insurance Company Limited. Registered Office: Integra House, Floor 2, Vicarage Road, Egham, Surrey, TW20 9JZ. Registered Number 1865673. London General Insurance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority .