Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee. The Replacement Guarantee also includes accidental damage as we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with a new one of the same or similar specification.

Please check your household insurance policy carefully to see what you’re covered for. Typically your household insurance won’t cover you for mechanical and electrical breakdown, and may not cover you for accidental damage. You may also need to pay an excess charge and your premiums may increase as a result of claims. With our cover, mechanical / electrical breakdown and accidental damage will be covered as standard with no excess to pay.

Most manufacturers offer a 12-month guarantee against any mechanical or electrical breakdown but may not cover your product if you accidentally damage it. With our Replacement Guarantee you’ll be covered for up to 4 years after the manufacturer’s guarantee dependent on the length of cover applicable. If your product doesn’t work as a result of being accidentally damaged, we’ll replace it.

Yes - you can’t buy them for products bought elsewhere.

The cost of a Replacement Guarantee is small compared to the amount you may have to pay to repair or replace your product.

Yes, if we can’t replace it, we’ll credit your account or issue you a cheque for the current retail value.

No, there isn’t. If your product stops working during the term of your Replacement Guarantee, we could give you a replacement at no additional cost to yourself.

If you cancel the Replacement Guarantee in the first 45 days, you’ll get a full refund providing that you haven’t made a successful claim. After 45 days, you’ll get a proportionate refund based on the remaining term outstanding.

Yes - if your item is replaced then the cover will end and you’ll be given the option to purchase a new Replacement Guarantee for your replacement product.

The claims process is very straightforward. One call to us on 0844 391 4025 and we’ll arrange for a replacement of the same or similar specification to be delivered to you.

You’re protected under the Sale of Goods Act 1979 and under the Supply of Goods to Consumers Regulations 2002. If the appliance i not of satisfactory quality or fit for purpose, you have the right to claim for repair or replacement for up to 6 years. However, after the first 6 months, you’ll need to prove that the appliance was faulty when it was sold. For more information you could contact your local trading standards department or Citizens Advice Bureau.

You can arrange to buy a warranty or service plan from insurers, utility companies, credit card companies, manufacturers, some other retailers and specialist online providers, but they may not provide the level of support or service as us.