Replacement Guarantee Replacement Guarantee Replacement Guarantee Replacement Guarantee

To protect an item you've already bought, follow the 3 steps below:

Step 1. Click on My Account.
Step 2. Log in using your customer number.
Step 3. At the foot of the page you'll see a message about protecting your purchase with a Replacement Guarantee. Click the 'find out more' link to take you to the policy page.

Not ready to take out a Replacement Guarantee yet?

If you're planning to buy a small electrical item and want to protect it, no problem. Just keep shopping and when you put the item in your basket, we'll ask you if you'd like to take out a Replacement Guarantee.

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Terms & Conditions apply. The cover excludes some situations, for example, loss, not taking care of your product, breakdown during the manufacturers warranty. Accidental damage cover starts from day 1 of the policy and cover for electrical and mechanical breakdown starts from the expiry date of the manufacturers guarantee period.

Replacement Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London General Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Integra House, Floor 2, Vicarage Road, Egham, Surrey TW20 9JZ. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202689).