Service Guarantee Service Guarantee Service Guarantee Service Guarantee

Call today to find out more on:
0844 556 0979

Sometimes you don't realise how much you depend on something like your washing machine or laptop till it's broken. You need it, and fast - but what if it's out of the manufacturer's warranty? The cost of repairing it could be more than you can manage.

But with our Service Guarantee. It could be fixed within 48 hours† - and if it can't, we'll replace your trusty old appliance, even if it's up to 8 years old. Better still, you can spread the cost of the protection interest free with your Shopping Account!

    Key Benefits

    Available for larger electrial items bought from us - see a list of eligible items

  • Protects appliances up to 8 years old
  • Protects against mechanical and electrical failure (not including accidental damage)
  • Repair or replacement if your purchase breaks down
  • We'll have someone on the case within 2 hours
  • Simple call out service and no callout fee
  • Protection options available for up to 5 years
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†from repairer's first visit.

Terms & Conditions apply. Service Guarantee does not include some situations, for example: accidental damage, and wilful act or neglect. It is not an insurance product. Service Guarantee includes the manufacturer’s guarantee period.

Service Guarantee is offered by Shop Direct Home Shopping Limited and is provided by The Warranty Group Services (Isle of Man) Limited. St George's Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE. SDHS reserves the right to change provider. Service Guarantee agreements are backed by trust funds held by an independant trustee. Service activation requests are administered by Shop Direct Finance Company Limited. Registered Number 4660974. Registered Office: Aintree Innovation Centre, Park Lane, Netherton, Bootle, Liverpool, L30 1SL.