Service Guarantee Service Guarantee Service Guarantee Service Guarantee

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0844 556 0979

  • Protects selected electrical items bought from us over £150
  • Protects the specified item against mechanical & electrical failure for up to 5 years (inclusive of manufacturer's guarantee)
  • Provides a repair or replacement in the event of a breakdown
  • Provides a call back from the appointed engineer normally within 2 hours
  • Most items will be repaired in 2 days of repairers visit
  • Provides a network of approved and trusted repairers to repair items
  • No call out fees are charged
  • If it can't be fixed you could get a brand new replacement of the same or similar specification
  • If we can't replace we will provide a credit to account/cash settlement up to the market value
  • No limit on the number of service requests (subject to market value)
  • Provides access to 24 hour Home Assistance helpline for home emergencies

    What doesn't it do?

  • Protect against accidental damage
  • Protect items over 8 years old
  • Insure a replacement item provided under this policy
  • Protect against use other than domestic use by you or your family residing with you
  • Protect against any wilful act or neglect
  • Protect against damage caused by not following the manufacturer's instructions
  • Protect against repairs carried out by persons not authorised by us or without our prior approval
  • Protect against failure which is included under the manufacturer's guarantee period
  • Protect against any routine maintenance
  • Protect against theft
  • Cover the cost of emergency repair services for Home Assistance
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Terms & Conditions apply. Service Guarantee does not include some situations, for example: accidental damage, and wilful act or neglect. It is not an insurance product. Service Guarantee includes the manufacturer’s guarantee period.

Service Guarantee is offered by Shop Direct Home Shopping Limited and is provided by The Warranty Group Services (Isle of Man) Limited. St George's Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE. SDHS reserves the right to change provider. Service Guarantee agreements are backed by trust funds held by an independant trustee. Service activation requests are administered by Shop Direct Finance Company Limited. Registered Number 4660974. Registered Office: Aintree Innovation Centre, Park Lane, Netherton, Bootle, Liverpool, L30 1SL.