Help

Welcome to help. Here you can find answers to most questions you may have.

If we don't have the answer you can contact us

  • It's quick and easy to use - no waiting around on the phone
  • It holds the answers to 100's of questions from real customers
  • It's operated by a team of people who are happy to assist
Or

Contact Us

Visit My Account to track orders, make payments, arrange returns, update your details and more.

For the quickest response please call our Customer Services Team on
0344 822 8000. They are available 7am to 11pm, 7 days a week.

Email us here and one of the team will be in touch with you within the next 3 days. For a quicker response, please call us on 0344 822 8000.

You can keep in touch with us on Facebook and Twitter.

You can also place an order by calling us on 0844 822 8000.

SHOP NOW AND DELAY PAYMENT FOR A YEAR

You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

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Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.