Need Help?

Whether you've forgotten your password, need help ordering or have a specific question about delivery or returns, we're here to ensure you get the most out of shopping with Littlewoods.com.

How do I make a payment?

My Account

Making a payment to your Littlewoods Account is really quick and easy via our website and can be done 24/7. Just click Make a Payment and log into My Account.

You can pay by either a credit or a debit card and your payment will show on your Littlewoods Account within 24 hours. We’ll email you when it does.

Just so you know, we can’t accept payments made from abroad via our website. So if you’re on your holidays and want to make a payment please call Freephone 0800 092 3444 and use our automated service.

If you want to make a payment on your Buy Now Pay Later items, click Make a Payment in My Account & choose the Buy Now Pay Later tab.

Direct Debit

Setting up a Direct Debit is really simple, too.

It’s a safe and speedy way to pay your Littlewoods Account with an automatic payment from your Bank Account– all you need is your bank sort code and account number.

Log in to your Account and select Make a Payment.
Then select Set up a Direct Debit and choose a payment option that suits you best: Minimum Payment or Full Payment.

We’ll remind you of your Direct Debit on each statement. That way you’ll be aware of what we’re going to take and when your due date is each month.

Please note that any Buy Now Pay Later payments will not automatically be taken by Direct Debit, these payments will need to be made separately.

By the way, your Direct Debit will be set up to pay the following month’s payment, so make sure you pay by another means such as credit or debit card or even by cheque until we confirm on your statement that we’ve set up your Direct Debit.

You can cancel your Direct Debit at any time by logging into your Account.

Internet/Telephone Banking

You can also make payments directly from your bank by quoting our sort code 62-13-35 and account number 0000 0000. You’ll also need to quote your Littlewoods Account number as your reference.

Alternative payment methods are available and detailed on the back of your statement.

Having Financial Difficulties

Call Freephone 0800 092 9042 or click here and a member of our team will talk things through with you.

If you pay for Extra Care/Account Cover Plus or Shopping Insurance, click here to read more about making a potential claim depending on your circumstances’.

Buy Now Pay Later

How do I make a payment towards my Buy Now Pay Later order?

You can find out all about our ways to pay in Littlewoods Money.

To make a payment:

  1. Select “Make a payment” in My Account.
  2. Then select the 'Pay Buy Now Pay Later' link from the menu to the left of the screen. Here, you can choose which items you would like to pay for and the value of the payment.

Alternatively you can call one of our Advisors on Freephone 0800 092 3444. You will need to tell the Advisor that your payment is for your Buy Now Pay Later purchases.

Remember, you can avoid paying interest by paying the cash price in full before the end of the Buy Now Pay Later period.

Where is Buy Now Pay Later shown on my statement?

Any Buy Now Pay Later purchases are included in 'Your New Total' on your statement. A breakdown of all Buy Now Pay Later purchases can be found in the 'Summary of Buy Now Pay Later purchases' section of your statement

Or you can go to ‘Make a Payment’ in My Account and see a breakdown of your Buy Now Pay Later purchases on the Buy Now Pay Later tab.

Why are some items excluded from Buy Now Pay Later?

Buy Now Pay Later payment option is only available on certain products. While the majority are available on Buy Now Pay Later, in some cases we are not able to sell products on these terms. All financial services products, delivery and installation charges, unless otherwise stated, are excluded from BNPL

How do I return an item?

Simply request a return online via My Account. All you need to do is:

  1. Log in to My Account>
  2. Select the ‘Returns’ tab>
  3. Find your order and select the item(s) that you wish to return>
  4. Follow the returns instructions, select your return option and you’re done!>

All our returns services are FREE; please reuse the original packaging where possible. Please see below for the different return options:

For all our delivery and return options plus charges click here.

Collect+ ( up to 10kg) s- Fast, convenient and perfect for those on-the-go; there are over 5,000 Collect+ stores in the UK and most are open late, seven days a week.

Post Office (up to 10kg) - Return items easily via the Post Office. Please note, any items exceeding the 10kg weight limit will incur a charge.

How do I track my order?

  1. Access the ‘Recent Orders’ tab on My Account (you will need to log in if you haven’t already).
  2. Find your order, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you to their website, once your item has been dispatched.
  4. You’ll be able to get up to date tracking information and make amendments to your delivery if available.

What is My Account?

My Account lets you manage your account online with us 24/7. That means you can track your latest order, make a payment or arrange a return whenever you like. It really is up to you.

Below is a step-by-step guide to what My Account offers you:

1. Summary

If you pay for your items using your Littlewoods Account, the summary section shows your minimum payment and due date. You can also see your available to spend, credit limit, current balance and next statement date. There’s even a message centre for your personal updates.

If you pay for your items using your debit or credit card, the summary section will contain a message centre for your personal updates.

2. Recent Orders

Use this section to track your orders, from the warehouse to your home! If you see a link to the Yodel, Arrow XL or Royal Mail website it means you can amend your delivery.

3. Transaction History

View your most recent transactions and get access to your statements. You’ll see a link to download a PDF version of your statement.

4. Make a Payment

If you pay for your items using your Littlewoods Account you can use this section to make payments off your account online using direct debit, debit cards, Maestro cards and credit cards.

You can also make payments off your Buy Now Pay Later items through the ‘Pay Buy Now Pay Later’ tab. You’ll find it within the ‘Make a Payment’ page. You can also see how much is left to pay off each item and how much estimated interest you’ll be charged. It’s a great way to keep in control!

5. Returns

Use this section to arrange a return of a faulty item online by choosing the option that best suits you! You can also make a return via Collect+ and it’s free!

6. My Details

This is where you can update lots of things, from your address to your contact preferences!

7. Account Details

To correct or change any details, overtype in the relevant boxes, then click ‘Submit’. Please allow up to 48 hours for any new details to be processed and shown online.

8. Contact Preferences

Choose how we contact you about special offers and promotions.

9. Address Book

In this section you can add or amend the details in your address book.

Just so you know: For security reasons, if you are a Littlewoods Account holder you will not be able to access My Address Book or amend your personal details until you have made a payment off your account.

10. Change Password

This is where you can change your current password. It’s a good idea to use the password strength indicator to create a password that’s strong. A mixture of letters and numbers should give you a password that’s safe and secure.

11. My APR

This will show you your current interest rate.

Please note: We use strict security measures to keep all your details safe.

How do I unlock My Account?

If your account has been locked due to unsuccessful attempts to sign in to your account, you’ll need to reset your password so that you can continue to shop.

Just follow the simple steps below and you’ll soon be browsing all your favourite things again.

  1. Click on ‘Forgotten your password?’
  2. Complete the form and click continue.
  3. We’ll send you an email containing a link to the password reset page.
  4. Please note: If you don’t receive an email, please check your Junk Email
  5. folder before contacting us.
  6. Click on the link in the email and complete the form.

It’s really important that your new password is secure so please make sure it:

  • Have at least 8 characters
  • Include at least one lower case letter
  • Include at least one upper case letter
  • Include at least one number

Once you’ve updated your password you’ll be able to go shopping at Littlewoods right away. If you haven’t attempted to log on to your account, please get in touch with us immediately.

How do I change my password?

Changing your password is really easy! Just follow the steps below:

  1. Go to My Details tab in My Account.
  2. Select ‘Change Password’ and complete the form.

It’s really important that your new password is secure so please make sure it:

  • Have at least 8 characters
  • Include at least one lower case letter
  • Include at least one upper case letter
  • Include at least one number

How to place an order

The quickest, most effective way to place an order with us is online. Click the video above to find out how.

What is 'Affordability' and why do you need my details?

When we assess your credit limit we ask you for some information such as your residential status and annual income, known as ‘Affordability’ questions. We use a credit reference agency to verify your responses for to help us to determine a credit limit that is affordable to you.

We will regularly assess your credit limit, verifying information provided by you with a credit reference agency (this will leave a soft search footprint on your financial record which will not be seen by third parties such as lenders).

So we can provide the best service, we expect you to provide accurate and complete information on the affordability questions, particularly with reference to any information that may impact our assessment of affordability.

How and where do I change my credit limit?

To change your credit limit or view you affordability details:

  1. Log in to ‘My Account’
  2. Then ‘My Details’
  3. Finally choose ’My Credit’

Prior to requesting a credit limit change we need you to enter or update your affordability details, to request a credit limit change there are two options:

  1. Apply for credit limit increase
  2. Request credit limit decrease

What are my delivery options?

For all our delivery and return options plus charges click here.

How do I track my order?

  1. Access the ‘Recent Orders’ tab on My Account (you will need to log in if you haven’t already).
  2. Find your order, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you to their website, once your item has been dispatched.
  4. You’ll be able to get up to date tracking information and make amendments to your delivery if available.

How do I cancel my order?

Cancelling an order is easy, just follow the steps below:

  1. Access the ‘Recent Orders’ tab in My Account. (You will need to log in if you haven’t already)
  2. Find your order, then click 'Cancel Item'. You will then see a confirmation message to confirm if it’s been possible.

Please note, your order may already have been processed and be on its way to you. You have the legal right to cancel your order within 14 days of receiving the goods. This does not apply to personalized products or certain audio/video equipment/computer software

How can I change my delivery date, time or delivery address?

We can’t guarantee a change in delivery due to timing and where the item may be coming from, but you can try using the link to the carrier website in the Track Parcel pages within My Account.

  1. Select the 'Recent Orders' tab in My Account.
  2. Find your order, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, once your item has been dispatched.
  4. You’ll be able to get up to date tracking information and make amendments to your delivery.

If the link does not appear this could be because the item isn’t ready for delivery yet, or it could be coming direct from a supplier. You won’t be able to change the delivery in this case. Please note, the options available to you will all depend on which carrier will be delivering your parcel and the services they offer.

What if I miss my delivery?

If you miss the delivery we will leave a card with contact details on it for you to call and arrange your delivery for another day.

Alternatively you can go to My Account:

  1. Select the 'Recent Orders' tab.
  2. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order.
  3. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can rearrange your delivery.

What if my delivery is late?

Sometimes we experience issues that cause a slight delay with your delivery. We work hard to recover this so that you’re not affected, but if we don’t deliver when we said we would then we’re really sorry.

Where possible we will inform you of any delay and you can check the current status of your delivery in ‘My Account’:

  1. Select the 'Recent Orders' tab in My Account.
  2. Find your order, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can track your delivery.

We’ll automatically refund any premium delivery / nominated day delivery charges so there’s no need to contact us.

Will you deliver during adverse weather conditions?

If your area is affected by adverse weather conditions, you may experience delays to deliveries and collections. If there is a problem we will post news of impacted postcodes here.

Our delivery drivers always work hard to get your order to you on time, as promised. If we are unable to deliver your parcel we will call ahead to let you know and re-arrange another collection or delivery time. If you have not received a call from us, your order will be on its way to you.

You can also check the progress of your order 24/7 via the 'My Account' page.

  1. Select the 'Recent Orders' tab in My Account.
  2. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can also track your delivery.

What if my item is showing as delivered but I haven’t received it?

This usually means a card will have been posted to let you know the location of your parcel. Please check the card for details.

The item may be in the secure delivery location that you specified as a safe place or the courier may have left the parcel with a neighbour.

You can track your parcel 24/7 via My Account:

  1. Select the 'Recent Orders' tab in My Account
  2. Find your order, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Yodel, Arrow XL or Royal Mail you’ll see an icon that will take you direct to their website, where you can track your delivery.

How do I know when my item is out for delivery?

  1. 1. Select ‘Recent Orders’ in My Account.
  2. Click ‘Track Parcel’ and you will see your order status move from ‘processed’ to ‘dispatched’.
  3. Under the Latest Tracking Information you will see real time tracking status of ‘Dispatched By’, ‘Available to deliver’ ‘Loaded onto Van’ or ’Passed to Courier’.
  4. When the item has been delivered your order status will move from ‘dispatched’ to ‘delivered’.

Connection and removal charges.

Take a look at the options below:

Washing machine connection - £19.99

Washing machine removal - £14.99

Washer Dryer connection - £19.99

Washer Dryer removal - £14.99

Dishwasher connection - £19.99

Dishwasher removal - £14.99

Tumble Dryers removal only - £14.99

Fridge Freezers, Fridges, Freezers removal only - £14.99

Cookers – Gas and Electric connection - £80

Cooker removal (except range or built in) - £14.99

Range cooker removal only - £14.99

Connection of appliances can only be made within 1 metre of your existing approved energy supplies, and does not apply to built-in appliances. If you choose a delivery only service when purchasing a cooker, you should ensure it is installed by a suitably qualified person, e.g. a gas safe registered or qualified electrician. Delivery, connection and removal may not occur on the same day.*Washing Machines, washer dryers & dishwashers will only be connected if the site is clear, the old appliance is disconnected, drained of water and only to existing, approved fittings and pipework. We cannot re-site existing pipework. Connection of appliances can only be made within 1 metre of your existing approved energy supplies. Delivery, connection and removal may not occur on the same day.

If the above services are available, they will be offered to you at the product page or basket. If you select removal as a service option, please ensure that your old appliance is disconnected by a qualified person if applicable.

Please note: If you have booked removal for your appliance please ensure it is disconnected and for washing machines, dishwashers & washer dryers these should also be fully drained of water and fridge/freezers should be defrosted and dried.

I wasn't at home when you delivered my appliance. Why have I been charged?

We reserve the right to levy a £30 administration charge for failed pre-arranged deliveries where you are not in to receive the goods.

How do I return an item?

Simply request a return online via My Account. All you need to do is:

  1. Log in to My Account>
  2. Select the ‘Returns’ tab>
  3. Find your order and select the item(s) that you wish to return>
  4. Follow the returns instructions, select your return option and you’re done!>

All our returns services are FREE; please reuse the original packaging where possible. Please see below for the different return options:

For all our delivery and return options plus charges click here.

Collect+ ( up to 10kg) s- Fast, convenient and perfect for those on-the-go; there are over 5,000 Collect+ stores in the UK and most are open late, seven days a week.

Post Office (up to 10kg) - Return items easily via the Post Office. Please note, any items exceeding the 10kg weight limit will incur a charge.

What are my Returns options?

For information on all our return options click here.

What do I do if my item is faulty?

We’re sorry to hear that your item is faulty.

Arranging a faulty return for a non-electrical item via My Account is easy. All you need to do is:

  1. Log in to My Account
  2. Select the ‘Returns’ tab
  3. Find your order and select the item(s) that you wish to return
  4. Select the reason as ‘faulty’, follow the returns instructions, select your return option and you’re done!

Faulty electrical items

If you have a faulty electrical item, then we advise you to contact the supplier directly. We have agreements with each of our suppliers who are the technical experts, to ensure that they will help you on our behalf.

Log in to My Account as above and when you select ‘faulty’, we’ll provide the relevant electrical supplier number. If after speaking with the supplier this still needs to be returned, then follow the simple instructions above and you can return your faulty item online.

We’ve also listed all the relevant electrical supplier helpline numbers here too:

Make of product

Type of product

Helpline number

Acer

Computing

08717 601000
Mon-Fri 09.00 to 19.00   
Sa-Su 10.00 to 17.00

AEG

All

08445 611611

Beko

Electric Cookers

0845 600 4902
Mon-Fri 08.00 to 18.00 
Sa-Su 08.30 to 14.30

Beko

Refrigeration

0845 600 4903
Mon-Thurs 08.30 to 17.30 
Fri 08.30 to 17.00 
Sat 09.00 to 13.00

 Beko

Gas Cookers

0845 600 4905
Mon -Thurs 08.30 to 17.30 
Fri 08.30 to 17.00 
Sat 09.00 to 13.00

Beko

Dishwashers / Washing Machines / Tumble Dryers

0845 600 4911
Mon -Fri 08.30 to 17.30 
Sat 09.00 to 13.00

Bosch

Domestic Appliances

0844 8928979
Mon -Fri 08.30 to 20.00 
Sat 08.00 to 16.00 
Sun 09.00 - 15.00


Bosch
 

Power Tools / Lawn & Garden

0844 736 0109
Mon-Fri 09.00 - 17.00

Hotpoint / Cannon / Indesit

White Goods Product Information

0870 150 6070
Mon -Fri 08.00 to 18.30 
Sat 08.30 to 17.30 
Sun 09.30 to 15.30

Hotpoint / Cannon / Indesit


White Goods After Sales
 

0844 822 4244
Mon-Fri 08.00 to 18.30
Sat 08.30 to 17.30 
Sun 09.30 to 15.30

Canon

Photography

0870 514 3723

Dyson

Floorcare

0870 527 5104
Mon -Sun 07.00 to 10.00

Electrolux

All

08445 613613
Mon-Fri 08.30 to 17.00 
Sat 09.00 to 12.30

Flavel Leisure

All

0845 600 4921

Flymo / McCulloch

All

0844 8444558
Mon -Thurs 08.30 to 16.00 
Fri 08.30 to 14.30

Fuji

Photography

0870 084 1310

Belling

All

0844 8153746
Mon - Fri 08.00 to 18.00 
Sat 08.30 to 14.00 
Sun 10.00 to 14.00

New World

All

0844 8153747
Mon-Fri 08.00 to 17.15

Stoves

All

0844 8153740
Mon-Fri 08.00 to 17.15

Higrade

Computing

0208 532 6199
M-F 09.00 to 17.30

Hoover / Candy

All

08444 995 599
Mon-Fri 08.30 to 18.00 
Sat 09.00 to 17.00 
Sun 10.00 to 16.00

JVC

TV / DVD / AUDIO

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

JVC

Camcorders

0161 6881982

JVC

All Other

0870 330 5000

Kodak

Photography

0870 243 0270

LEC

All

0844 815 3737

LG

White Goods

0870 873 5454

LG

TV / DVD / Audio

0845 6104164
Mon-Fri 08.00 - 18.00
Sat 09.00 -17.00

Morphy Richards

Electrical

0845 077 7700

Nikon

Photography

0870 770 0231

Olympus

Photography

0207 253 2772

Panasonic

All

0844 844 3899
Mon-Thurs 09.00 to 17.30 
Fri 09.30 to 17.30

Pentax

Photography

0870 736 8299

Philips Electrical

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Philips Electrical

Camcorders

0161 688 1982

Phillips Electrical

All other

0870 900 9070

Praktica

Photography

0800 043 9070

Samsung

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Samsung

Computers / Cameras / MP3s

0845 726 7864
Mon-Fri 08.00 to 20.00 
Sat 09.00 to 18.00 
Sun 09.00 - 18.00

Samsung

Camcorders

0161 688 1982

Samsung

Refrigeration

0845 726 7864

Sanyo

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Sanyo

All other

0870 240 7475

Sony

Digital Cameras

0870 511 1999
M-F 09.00 to 17.00

Sony

Computing

0870 240 2408
M-F 09.00 to 17.00

Sony

TV / DVD / Audio

0845 610 4164
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

Sony

Electronic Games

0844 736 0595 
Mon-Fri 08.00 to 20.00 
Sat 10.00 to 18.00 
Sun 10.00 to 18.00

Sony 

Camcorders

0161 688 1982

Swan

Cookers / Laundry / Refrigeration

0845 610 4118
Mon - Fri 08.00 - 18.00
Sat 09.00 - 17.00

Swan

Small appliances and Floor care

01733 404 709
mon - Fri 09.00 - 17.30

Toshiba

Laptops

0844 847 8944
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 17.00

 Toshiba

All other

0845 610 4164
Mon-Fri 08.00-18.00
Sat 09.00 - 17.00

White Knight

All

08445 616 616

Zanussi

All Products

0844 612 612
Mon-Fri 08.00 to 18.00 
Sat 09.00 to 13.00

Zoostorm

Computing

0844 800 6183
Mon-Fri 09.00 to 17.30

LogiQ

Computing

0844 800 6183
Mon-Fri 09.00 to 17.30

Vax 

Floorcare

0844 412 8455
Mon-Fri 08.00 to 20.00 
Sat 09.00 to 17.00 
Sun 09.00 - 17.00

Can I track my return?

  • If you sent your parcel back via Yodel, click here to track your parcel using your reference number.
  • If you sent your parcel back via the Post Office, click here to track your parcel using your reference number.
  • If you sent your parcel back via Collect plus, click here to track your parcel using your reference number.

Will you refund my delivery charge?

We will refund the delivery charge where there all the goods in an order are faulty. We will refund the standard delivery charge if you cancel your order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Please view our Returns Policy for a full explanation of your rights when returning goods.

What do I need to do before returning an item?

Before arranging your return, please check the Approval Guarantee checklist below:

  1. Items must be returned within 28 days of receipt.
  2. Please ensure the product is unused, complete and safely wrapped in its original packaging and that any security tags are still intact.
  3. Please complete the returned goods note for each item you are returning and place into the delivery bag with the items.
  4. Stick the returns address label over the original label.

All items will be inspected upon return to ensure they meet this criteria.

What do I do if I haven’t got my returns address label?

It’s not a problem, just continue to arrange your return via the Returns section in My Account and when you select which returns option you wish to use, you will be able to download and print a new returns label if required.

How long does it take to get a refund after I’ve returned my item?

If you purchased using a debit or credit card please allow 3 working days from when we receive your item back for your card to be credited. You can check the status of your return via Transaction History in My Account.

If you purchased your item using your Littlewoods credit account you can check to see if your returned item has been credited by visiting Transaction History in My Account.

What is your Returns policy?

RETURNS POLICY

Our 28 Day Approval Guarantee

We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact. Our Approval Guarantee does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.

Consumer Rights Act 2015

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

Supplier Helplines

If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy. If you are dissatisfied with the service provided by a particular helpline, please inform us and we will take back control of the matter. Most helplines are open 9am - 5pm Monday to Friday.

Can I have a copy of the model cancellation form?

Please click here for the Model Cancellation Form.

The item I bought was part of a promotional offer, what do I need to return?

When you return an item we will identify if it is part of a multibuy deal such as ‘3 for 2’ to determine if the offer still applies. If the offer is broken, for example, you return one of your 3 for 2 items and keep the free one we will automatically reverse the offer and charge you the correct selling price for the items you keep.

Here are some examples to help explain this further:

Example 1 – You return the free item

  • You spend a total of £24 on a 3 for 2 multibuy offer.
  • The 3 for 2 multibuy is made up of: 2 items priced at £12 and 1 item priced at £10 (this becomes free as it’s the cheapest).
  • On your statement you will see 2 items showing £12 charge and 1 free item showing no charge.
  • If you return the free item then no refund will be applied as the item was not charged.

Example 2 - You return one of the items you paid for

  • You spend a total of £24 on a 3 for 2 multibuy offer.
  • The 3 for 2 multibuy is made up of: 2 items priced at £12 and 1 item priced at £10 (this becomes free as it’s the cheapest).
  • On your statement you will see 2 items showing £12 charge and 1 free item showing no charge.
  • If you return one of the £12 items, then a refund is credited to your account.
  • Because the 3 for 2 offer has now been broken, we will also automatically debit your account for the original ‘free’ item at £10.
  • Your final spend would be £22.

How do I contact you?

You can track an order, make a payment, arrange a return, update your details and much more, it's easy by visiting My Account.

Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat.

You can call our Customer Services Team on Freephone 0800 092 3444. They are available 7am to 11pm, 7 days a week.

Keep in touch with us on Facebook and Twitter.

And you can place an order by calling us on 0844 556 3021*

*Calls cost up to 7p per minute plus your telephone company’s network access charge.

How do I make a complaint?

We’re really sorry that you are not happy with our service. If you need to contact us, you can do so via the following channels and we’ll do our very best to put things right;

  • Call our Customer Service team on Freephone 0800 092 3444. They are available from 7am to 11pm, 7 days a week.
  • If you would prefer to contact us in writing, please click here and complete the webform
  • Or you can write to us at:
    Littlewoods
    Customer Excellence
    Sandringham House
    Sandringham Avenue
    Chelmsford,
    CM92 1LH

If your complaint relates to your Payment Protection Insurance Policy (PPI), please click here.

To view our Published Complaint Report, please click on the attachment: Published Complaints Report

To view our Financial Services Complaints Procedure, please click on the attachment: Financial Services Complaints Procedure

Please see below link to the European Commission's Online Dispute Resolution Platform - http://ec.europa.eu/consumers/odr/

How do I make a PPI Complaint?

If you wish to submit a complaint regarding your Payment Protection Insurance policy (PPI) please click the Customer PPI Questionnaire link below, print it off and return the completed questionnaire to us at the below address.

Having as much information about the sale of your PPI policy and your personal circumstances at the time of the sale will help us to investigate your complaint efficiently. The Customer PPI Questionnaire allows us to capture all the information we need from you. We understand that you may not be able to remember all the information, but please try to complete as much of the form as possible. We may need to contact you if we have any questions about the information you have provided or if we need any further details from you.

Customer PPI Questionnaire

Shop Direct Finance Company
Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH

Alternatively, if you would prefer to speak to one of our advisors to make your complaint, please contact us on Freephone 0800 015 8512. Our lines are open Monday to Friday 8.00am to 6.30pm.

Buy Now Pay Later

How do I make a payment towards my Buy Now Pay Later order?

You can find out all about our ways to pay in Littlewoods Money.

To make a payment:

  1. Select “Make a payment” in My Account.
  2. Then select the 'Pay Buy Now Pay Later' link from the menu to the left of the screen. Here, you can choose which items you would like to pay for and the value of the payment.

Alternatively you can call one of our Advisors on Freephone 0800 092 3444. You will need to tell the Advisor that your payment is for your Buy Now Pay Later purchases.

Remember, you can avoid paying interest by paying the cash price in full before the end of the Buy Now Pay Later period.

Where is Buy Now Pay Later shown on my statement?

Any Buy Now Pay Later purchases are included in 'Your New Total' on your statement. A breakdown of all Buy Now Pay Later purchases can be found in the 'Summary of Buy Now Pay Later purchases' section of your statement

Or you can go to ‘Make a Payment’ in My Account and see a breakdown of your Buy Now Pay Later purchases on the Buy Now Pay Later tab.

Why are some items excluded from Buy Now Pay Later?

Buy Now Pay Later payment option is only available on certain products. While the majority are available on Buy Now Pay Later, in some cases we are not able to sell products on these terms. All financial services products, delivery and installation charges, unless otherwise stated, are excluded from BNPL

How do I cancel my account protection (Shopping Insurance)?

You can cancel your Payment Protection Insurance at any time. To cancel call 0344 811 1220 or you can write to
Customer Services,
Sandringham House,
Sandringham Avenue,
Chelmsford,
CM91 1LH.

There is no charge for cancellation.

Insurance and Warranty Products

If you have a question about a warranty or insurance products; you need to submit a service request or make a claim or if for any reason you are not satisfied with your policy / plan and want to cancel it please call us on 0800 092 9051 or write to
SDFC Customer Services,
Sandringham House,
Sandringham Avenue,
Chelmsford,
CM91 1LH

Statements

You can find out all about how your statement works here.

Your statements are available for you to view:

Go onto ‘Transaction History’ in My Account.

Your statements will be stored for 12 months, so you can access these anytime you need to.

If you are still receiving a paper statement, you will see a message in your My Account summary that will allow you to switch off paper statements, if you wish.

If you are currently not receiving paper statements but would like to, you can request this in the My Account section.

Where is my Buy Now Pay Later shown on my statement?

Any Buy Now Pay Later purchases are included in 'Your New Total' on your statement. A breakdown of all Buy Now Pay Later purchases can be found in the 'Summary of Buy Now Pay Later purchases' section of your statement. Or you can go online to the Make a Payment section in My Account and see a breakdown of your Buy Now Pay Later purchases

I have a query regarding my Littlewoods credit card. Can you help?

If you have a query regarding your Littlewoods credit card, including your application, please use our dedicated phone line for all Littlewoods credit card related queries 0333 000 0606.

How do I make a payment?

My Account

Making a payment to your Littlewoods Account is really quick and easy via our website and can be done 24/7. Just click Make a Payment and log into My Account.

You can pay by either a credit or a debit card and your payment will show on your Littlewoods Account within 24 hours. We’ll email you when it does.

Just so you know, we can’t accept payments made from abroad via our website. So if you’re on your holidays and want to make a payment please call Freephone 0800 092 3444 and use our automated service.

If you want to make a payment on your Buy Now Pay Later items, click Make a Payment in My Account & choose the Buy Now Pay Later tab.

Direct Debit

Setting up a Direct Debit is really simple, too.

It’s a safe and speedy way to pay your Littlewoods Account with an automatic payment from your Bank Account– all you need is your bank sort code and account number.

Log in to your Account and select Make a Payment.
Then select Set up a Direct Debit and choose a payment option that suits you best: Minimum Payment or Full Payment.

We’ll remind you of your Direct Debit on each statement. That way you’ll be aware of what we’re going to take and when your due date is each month.

Please note that any Buy Now Pay Later payments will not automatically be taken by Direct Debit, these payments will need to be made separately.

By the way, your Direct Debit will be set up to pay the following month’s payment, so make sure you pay by another means such as credit or debit card or even by cheque until we confirm on your statement that we’ve set up your Direct Debit.

You can cancel your Direct Debit at any time by logging into your Account.

Internet/Telephone Banking

You can also make payments directly from your bank by quoting our sort code 62-13-35 and account number 0000 0000. You’ll also need to quote your Littlewoods Account number as your reference.

Alternative payment methods are available and detailed on the back of your statement.

Having Financial Difficulties

Call Freephone 0800 092 9042 or click here and a member of our team will talk things through with you.

If you pay for Extra Care/Account Cover Plus or Shopping Insurance, click here to read more about making a potential claim depending on your circumstances’.

Can you stop sending me financial mailings?

To arrange removal from our financial mailings, please call us on Freephone 0800 092 3444.

Unfortunately, we cannot stop any letters that are already on their way. If you receive anything from us in the next three months, simply destroy it.

After this period, you should not receive any further mailings from us.

How do I use a promotional code?

When you get to the checkout you can apply your promotion code. If you’ve forgotten to apply your promotion code, don’t worry there’s no need to cancel your items just get in touch and we can amend your order.

Remember, you’ll need to contact us quickly as each promotion code has an expiry date and after this date we can’t apply the discount.

To use a promotion code, simply:

  1. Type the code in to the promotional box that is shown on the right side of the PAYMENT PAGE and click 'apply'.
  2. When your code has been accepted, you can then chose to 'add to account' and the order will be added to your Shopping Account or you can chose to 'pay in full now' and make the payment on your debit or credit card.

Direct Debits

What is a Direct Debit?

Direct Debit is a simple, safe and speedy way to pay regular bills and subscriptions automatically from your Bank Account. You choose a payment option (minimum payment or total balance) to be collected. From then on the amount will be deducted from your account on a regular basis every 28 days. Littlewoods can only take the agreed amount. When we send your statement we will tell you the amount of the payment and date of when we will request it from your Bank or Building Society. You can set up a Direct Debit online using My Account. You must be the account holder and the only person required to authorise debits on this account. The account that you use must accept direct debits (e.g., some savings accounts do not accept direct debits)

What do I do if I have a query about a Direct Debit?

If you have a query regarding an indemnity claim for your Direct Debit with Littlewoods, please speak to your bank or building society. For any other queries please contact us via webchat above.

Will my Direct Debit be taken from my bank account on the same day every month?

No, payments are requested at 28-day intervals throughout the year in line with your statement.

Can I cancel a Direct Debit?

You can cancel your Direct Debit from the Payments tab within My Account by clicking on to Direct Debit and selecting cancel. Please ensure you also cancel the Direct Debit with your bank/building society.

Your Bank or Building Society can make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made. Remember that cancelling the Direct Debit simply stops paying the company. If you carry on receiving the goods or service then you will have to organise an alternative payment method.

Once my DD is set up do I have to do anything?

No, other than making sure you have sufficient funds in your account when the payment is due. To assist with this, Littlewoods will give you advance notice of the collection dates and amounts, whether you set up a Direct Debit by the telephone or Internet. It is sensible to check your Bank statement regularly to ensure that all your Direct Debits are going out as shown on your advance notice.

You may want to change your payment amount (minpay or full balance) You can do this via the Payments tab in My Account and selecting the direct debit tab.

Please note: once you have requested a Direct Debit to be set up, you will need to continue to make payments on your account as normal until your statement indicates that your payment will be taken by Direct Debit. Your statement will tell you the amount of the payment and the date it will be taken from your bank / building society account.

If I set up a Direct Debit via the Internet, what record will I have of the agreement?

You will be sent confirmation of your Direct Debit Instruction within 3 working days of your on-line sign-up, and then 14 days before the first collection. Simply check the details and contactLittlewoods if you have a query. Regardless of what method of sign-up you agree to, you are still fully covered by the Direct Debit Guarantee.

Problems setting up a Direct Debit?

If you are having difficulties setting up a Direct Debit, check the following :

  • You must be the bank account holder and the only person required to authorise direct debits on this account
  • The bank account that you use must accept Direct Debits (e.g, some savings accounts do not accept Direct Debits)
  • The name and address details held by your bank or building society must match those in My Account.
  • If you are continuing to have problems then please contact us via webchat or your bank or building society for advice

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit we will notify you normally within 14 working days in advance of your account being debited or as otherwise agreed. If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by us or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • - If you receive a refund you are not entitled to, you must pay it back when we ask you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us

What is My Account?

My Account lets you manage your account online with us 24/7. So you can track your latest order, make a payment or arrange a return whenever you like!

Here’s a step by step guide to what My Account offers you:

1. Summary

If you purchase using the Littlewoods credit Account, the summary section shows your minimum payment and due date. You can also see your available to spend, credit limit, current balance and next statement date. Plus there’s a message centre for your personal updates.

2. Recent Orders

Use this section to track your orders, from the warehouse to your home! You can also amend your delivery if you see a link to the Yodel, Arrow XL or Royal Mail website.

3. Transaction History

View your most recent transactions and get access to your statements. You’ll see a link to download a pdf version of your statement.

4. Make a Payment

If you purchase using the Littlewoods credit Account, you can use this section to make online payments to your account using direct debit, debit cards, maestro cards and credit cards.

You can also target payments to your Buy Now Pay Later items through the ‘Pay Buy Now Pay Later’ tab within the ‘Make a Payment’ page. You can see how much is left to pay for each item and the estimated interest.

5. Returns

Use this section to arrange a return of an unwanted item online – simply choose a returns option that suits you! You can also make a return via Collect + for free under our Approval Guarantee!

6. My Details

Here you can update lots of things, from your address to your contact preferences!

7. Account Details

To correct or change any details, over-type in the relevant boxes, then simply click ‘Submit’. Please allow up to 48 hours for any new details to be processed and shown online.

8. Contact Preferences

Control how we contact you about our special offers and promotions.

9. Address Book

In this section you can add or amend the details in your address book.

Please note: For security reasons if you are a Littlewoods Account holder you will not be able to access My Address Book or amend your personal details until you have made a payment to your account.

10. Change Password

Here you can change your current password. Use the password strength indicator to create a strong password – hint: a mixture of letters and numbers will give you a strong password!

11. My APR

This will show you the current annual interest rate on your account.

Please note we use strict security measures to keep all your details safe

How do I unlock My Account?

If your account has been locked due to unsuccessful attempts to sign in to your account, you’ll need to reset your password so that you can continue to shop.

Just follow the simple steps below and you’ll soon be browsing all your favourite things again.

  1. Click on ‘Forgotten your password?’
  2. Complete the form and click continue.
  3. We’ll send you an email containing a link to the password reset page.
  4. Please note: If you don’t receive an email, please check your Junk Email
  5. folder before contacting us.
  6. Click on the link in the email and complete the form.

It’s really important that your new password is secure so please make sure it:

  • Have at least 8 characters
  • Include at least one lower case letter
  • Include at least one upper case letter
  • Include at least one number

Once you’ve updated your password you’ll be able to go shopping at Littlewoods right away. If you haven’t attempted to log on to your account, please get in touch with us immediately.

How do I change my password?

Changing your password is really easy! Just follow the steps below:

  1. Go to My Details tab in My Account.
  2. Select ‘Change Password’ and complete the form.

It’s really important that your new password is secure so please make sure it:

  • Have at least 8 characters
  • Include at least one lower case letter
  • Include at least one upper case letter
  • Include at least one number

You have asked me to confirm my details. What should I send you?

The document should be dated within the last three months

Proof of Residency (A copy of one of the following documents dated within the last 3 months)

  • A bank or credit/debit card statement
  • Recent Utility Bill
  • Council Tax Bill
  • Official government document (housing/council tax benefit or tax credit)

Proof of name change

  • Marriage Certificate
  • Deed poll
  • Decree Absolute (we will need a copy of your birth certificate as well)
  • Civil partnership certificate
  • Gender recognition Certificate

Proof of DOB

  • Birth Certificate
  • Driving License
  • Residence Permit
  • Adoption Certificate
  • Valid Passport (identification details inside the back cover)
  • Valid Photo license (Full or Provisional)

Communications

Why are you emailing me letters?

We’re emailing our letters to make your shopping experience even better as well as getting information to you in a more speedy way. Letters can take up to a week to arrive, which is too late for the type of message we’re sending. It’s kinder to the environment and means we can deal with your queries faster. However, there are some letters we’ll have to continue to mail to you for security or regulatory reasons.

We’ll store the letters in ‘My Account’ for 8 weeks for you. Want to keep them for longer? No problem. You can either print them or download and save them. Just so you know, we’ll remove them after 8 weeks so that we don’t clutter your account summary tab with old information.

How secure are these emailed letters?

We’ll send you sensitive letters as a PDF that requires a password to open the attachment. The password is made up of information that we both know and we’ll tell you what we need you to input in the email. For security reasons the password will never be your account number. If you don’t want to get attachments you can opt out of these by changing your preference in the ‘My Details’ tab of ‘My Account’. If you chose not to receive PDF emails we’ll just email you to let you know we’ve put a letter in ‘My Account’ for you to view.

The letters will come from Littlewoods and you’ll see the email address displayed as notification@eletters.littlewoods.com. If you’re ever worried about whether it’s a genuine email from Littlewoods, check the email has come from this email address before opening it. Alternatively, you can sign into ‘My Account’ and view the letter safely in the account summary tab.

We highly recommend you register your own personal email address rather than a shared one to make sure no one else can have access to your personal mail.

Why am I not getting letters emailed to me?

We won’t send you emails if you’ve not registered in ‘My Account’ or if we can’t deliver emails to you. If we haven’t got your postcode or phone number we can’t construct a password to protect your letter, so we’ll tell you it’s in ‘My Account’ instead. (You can add a phone number/post code if it’s missing in ‘My Details’ at any time).

What are your Terms and Conditions?

Our full terms and conditions can be found by clicking here.

What can I do if I think I have been a victim of ID theft?

If you think you have been the victim of identity theft, then you can take the following action:

1. Contact our dedicated Identity theft team, where you will be assigned a personal case worker who will deal with the matter for you. They can be contacted at:

Identity Theft Team, Shop Direct Group Ltd, Thynne Street, Bolton, BL3 6AX
Call us on Freephone 0800 0151 290 or alternatively you can click here and complete the webform

2. Apply for a copy of your personal credit report to ensure there are no unknown transactions or applications. You can apply for your credit file from the following agencies:

Equifax PLC
Credit File Advice Centre
PO Box 1140
Bradford
BD1 5US
Tel: 0844 335 0550

Experian Ltd
Consumer Help Service
PO Box 9000
Nottingham
NG80 7WP
Tel: 0844 481 8000

Callcredit Ltd
Consumer Services Team
PO Box 491
Leeds
LS3 1WZ
Tel: 0870 060 1414

What is ID theft?

Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name. It is one of the fastest growing crimes in the UK and anyone is at risk.

If you feel you have been a victim of identity theft please call 0800 0151 290 alternatively you can click here and complete the webform.

Where can I get further information on ID theft?

There are a number of different agencies that can provide further information with regards to identity theft.

CIFAS
6th Floor, Lynton House
7-12 Tavistock Square
London
WC1H 9BQ
www.cifas.org.uk

Home Office Identity theft page
www.identity-theft.org.uk

How can I prevent my identity from being stolen?

Ensure all your personal details are kept confidential. Avoid giving them out easily and store them in a secure location.

Destroy documents such as bank and other credit statements, household bills and receipts that may show your name, or other personal details.

Make sure that you thoroughly check through statements from the bank, building society or credit cards for unknown transactions.

Fully close accounts that you no longer want to use, and change the addresses on them when you move.

How do I identify spoof emails?

You may receive emails claiming to have been sent by us with subjects such as:

‘Your account has been suspended’ or ‘Online account expired?’

Usually, these emails have not been sent by us and are actually forged. They’re designed to encourage you to click the links in them and to log in to your account.

These emails are known as phishing emails and use genuine company logos and addresses to look and feel like they’ve come from the company. The links in these emails usually direct you to a fake login page, which looks exactly like the real login page. If you log in, your account details are stolen and may be used to access your account or commit fraud.

Should you receive a suspicious email claiming to have been sent by us, you can forward it to customersecurity@shopdirect.com where we can check its validity. If it’s a phishing email we’ll investigate further. When forwarding suspicious emails, please don’t change the subject in the email as this can be useful to us. If possible, please attach the email to a new email and submit it to us.

Please don’t click on any of the links in the suspicious email as the purpose of the email is to guide you to a website in order to collect personal information and commit identity theft or other crimes.

If you’ve entered, or suspect you may have entered, your account details into a phishing website, please follow the information on the ‘What can I do if I feel I have been the victim of identity theft’ page.

Please note that we won’t be able to respond to all of the emails sent to customersecurity@shopdirect.com.

Is it safe to key in my SecureCode or Verified by Visa password online?

No one at Littlewoods can read your password. The information you enter on the screen is sent securely to your card provider who’ll check it against your registration details and let Very know whether the payment can be accepted. Card suppliers will vary in the amount of information they’ll ask for to verify your SecureCode. Many will only ask for some of the characters. It’ll be similar to the process you go through if you currently use online banking.

What is 'Affordability' and why do you need my details?

When we assess your credit limit we ask you for some information such as your residential status and annual income, known as ‘Affordability’ questions. We use a credit reference agency to verify your responses for to help us to determine a credit limit that is affordable to you.

We will regularly assess your credit limit, verifying information provided by you with a credit reference agency (this will leave a soft search footprint on your financial record which will not be seen by third parties such as lenders).

So we can provide the best service, we expect you to provide accurate and complete information on the affordability questions, particularly with reference to any information that may impact our assessment of affordability.

How and where do I change my credit limit?

To change your credit limit or view you affordability details:

  1. Log in to ‘My Account’
  2. Then ‘My Details’
  3. Finally choose ’My Credit’

Prior to requesting a credit limit change we need you to enter or update your affordability details, to request a credit limit change there are two options:

  1. Apply for credit limit increase
  2. Request credit limit decrease

What does each of the ‘Affordability’ questions mean?

Residential Status - This best describes the accommodation you live in, for example if you rent or own your property.

Employment Status - You’ll need to tell us if you are working and the status of your current job. If you don’t currently work, select ‘unemployed’.

Annual Income - Is the total income you earn per year, this includes your salary before tax and any benefits or pensions you may receive.

Total household Income - Is the combined income earned per year before tax of every person in the household, also includes benefits or pensions received by household members.

Number of Dependants - Anyone living within your household that is dependent on your financial support for example children or older relatives.

Do you check my affordability details with a credit reference agency?

We do verify information provided by customers with a credit reference agency, this verification will leave a soft search footprint on your financial record which will not be seen by other third parties such as lenders.

We are committed to being a responsible lender who acts in the best interests of its customers. This means we have a responsibility to our customers to be open and honest, and to treat them fairly.

Personal information is treated confidentially and in accordance with Data Protection legislation.

How do I opt In/Out of automatic credit limit increases?

  1. Log in to ‘My Account’
  2. Then ‘My Details’
  3. Finally choose ’My Credit’
  4. You will find an option to opt in/out of credit limit increases

Why have my Opt In/Out preferences changed after a credit limit change request?

If you have opted out of automatic credit limit increases then request an increase to your credit limit, we will automatically opt you back in for consideration for automatic credit limit increases, you can opt out of receiving automatic credit limit increases at any time.

If you have not opted out for automatic credit limit increases and request a decrease to your credit limit, we will opt you out of receiving any future automatic credit limit increases. You can opt in for automatic credit limit increases anytime.

My Credit Limit is different to what I expected?

If you’ve requested a credit limit change and don’t receive the desired outcome, it’s because we always aim to be a responsible lender, so any limit provided will take into account your affordability information, external credit reference agency data and available internal information.

As a responsible lender we want to ensure that you can afford the credit limit provided. We encourage you to be open and transparent when answering affordability questions so that we can properly assess your financial situation

My circumstances have changed and I’ve been refused a credit limit increase?

We verify affordability details with an external credit reference agency, it may take the credit reference agency up to 30 days to update your credit file to reflect your new circumstances.

I don’t agree with the Credit Limit outcome – how do I escalate?

If you are not happy with the outcome you can speak to one of our trained Customer Service Team. Please call us on Freephone 0800 092 3444

Why can’t I decrease my credit limit?

You can request a decrease to your credit limit whenever you want, as long as your new limit isn’t below either £150 or your balance still outstanding on your account.

I've reached my limit for the number of times I can request a credit limit change or update my affordability questions online?

We’ve limited the number of times you can request a credit limit change or update your affordability details online within a rolling 30 day period, this limitation does not apply when your request is performed by our Customer Services Team.

If you need to change your credit limit or update your affordability details, you can speak to one of our Customer Services Team who will update your details:

  • You can call our Customer Services Team on Freephone 0800 092 3444. They are available 7am to 11pm, 7 days a week.

The system is down and I’m told to check later regarding my Credit Limit change request online?

At times we may not be able to process your credit limit change request immediately, but we will process your request as soon as possible, to find out the outcome of any credit change request login to ‘My Account’ to see your new credit limit on the Summary page within 24 hours of any change request.

Why are product reviews important?

We really value our customer feedback and want to make sure all our customers have the opportunity to write a review of their recent purchase.

In turn, we can use this feedback to improve our products and ranges to make Littlewoods an even better place to shop.

How do you collect product reviews?

Customers:

If you've bought something we'll send you an email inviting you to leave a products review. You can also write a review by logging into 'My Account' and visiting the 'My Orders' page.

Brands:

We also share product reviews from some of our big partner websites, such as Dyson and Samsung. Look out for their brand logo next to the review.

Why was my review rejected?

We would love to publish all reviews, but sometimes what's been written doesn't meet with our guidelines.

Below are some helpful tips on writing a review that'll get through:

  • Keep your review focued on the product itself and try not to refer to service or delivery experiences.
  • Whether or not you liked the product, we'd love to hear why.
  • Don't include personal information such as your full name, address or account number.

How do I write a review?

After you've bought something we'll send you an invitation to write a review, so keep an eye out for it.

Alternatively, you can write a review via 'My Account' - see the simple steps below:

Step 1. Login to 'My Account' and go to 'My Orders' page
Step 2. Find the product you want to review and click 'Write a review'
Step 3. Rate your product

Don't forget, for every review you write you have the chance of winning a £500 credit on your account
*T&C's apply.

SHOP NOW AND DELAY PAYMENT FOR A YEAR

You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

1
Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.