From curling tongs to cameras,
get them covered with our
replacement guarantee and if they break or get accidentally
damaged, we replace* them.
Simple as that.
Call to buy on 0844 556 0979

What's covered

  • Cover up to 4 years including the manufacturer’s warranty
  • Mechanical and electrical breakdown once your manufacturer’s warranty ends
  • No excess to pay
  • Accidental damage from day one
  • If we can’t replace* we will provide you with an alternative claim settlement
  • You can even spread the cost using your existing Shopping Account

*Of the same or similar specification. Subject to availability. The replacement may be a refurbished (not new) product.

What's not covered

  • We won’t cover you if you have failed to follow the manufacturer’s instructions
  • Normal wear and tear, and cosmetic damage (scratches and dents)
  • Breakdown during the manufacturer's warranty
  • Theft and loss
  • Any replacement items provided won’t be covered
  • Accidental damage due to not taking care of your item

    How to buy Replacement Guarantee

  • Go shopping as usual and when you’ve chosen the item you want to buy, simply select your level of cover from the drop down menu.
  • If you want to protect something you’ve already bought from us just log in to My Account and select the item you want to protect. Alternatively you can give us a call on 0844 556 0979.
  • Don’t miss out, you can only cover items you’ve bought from us within the first 60 days.

Call to buy on 0844 556 0979

Frequently asked questions

Why buy a Replacement Guarantee – is my new appliance likely to breakdown?

Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee. The Replacement Guarantee also includes accidental damage as we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with a new one of the same or similar specification*.

Will I be covered under home contents insurance or other insurance products?

Please check your household insurance policy carefully to see what you are covered for. Typically your household insurance will not cover you for mechanical or electrical breakdown. You may also be covered if you hold any other insurance or protection products so please check these too.
For these types of cover you may also need to pay an excess charge and your premiums may increase as a result of claims. With Replacement Guarantee mechanical & electrical breakdown is included as standard with no excess to pay.

Won’t my product come with a manufacturer’s guarantee?

Most manufacturers offer a 12-month guarantee against any mechanical or electrical breakdown but may not cover your product if you accidentally damage it. With our Replacement Guarantee you’ll be covered for up to 4 years after the manufacturer’s guarantee dependent on the length of cover applicable. If your product doesn’t work as a result of being accidentally damaged, we’ll replace it*.

Can I only buy a Replacement Guarantee for products I’ve bought from you?

Yes - you can’t buy them for products bought elsewhere.

Isn't the Replacement Guarantee expensive?

The cost of a Replacement Guarantee is small compared to the amount you may have to pay to repair or replace your product.

Can I claim on my Replacement Guarantee even if the same product specification is no longer available in the catalogue?

Yes, if we can’t replace* it you will be given a choice of models with an equivalent specification or an alternative claim settlement.

Is there an excess to pay on my Replacement Guarantee?

No, there isn’t. If your product stops working during the term of your Replacement Guarantee, we could give you a replacement* at no additional cost to yourself.

I bought a Replacement Guarantee and have decided I no longer want it. Can I have my money back?

If you cancel your policy within the first 45 days, any premium you have paid will be returned to you in full. If you cancel after the first 45 days you will receive a pro rata refund of the premium paid for the insurance based on the unexpired number of months remaining.

Will my Replacement Guarantee end if I make a claim?

Yes - if your item is replaced then the cover will end.

How do I make a claim?

The claims process is very straightforward. Simply call us on 0844 822 4676 and we’ll arrange for a replacement* of the same or similar specification to be delivered to you.

If my product breaks down do I have rights under the Sale of Goods Act?

You’re protected under the Sale of Goods Act 1979 and under the Supply of Goods to Consumers Regulations 2002. If the appliance is not of satisfactory quality or fit for purpose, you have the right to claim for repair or replacement for up to 6 years. However, after the first 6 months, you’ll need to prove that the appliance was faulty when it was sold. For more information you could contact your local trading standards department or Citizens Advice Bureau.

Can Replacement Guarantees be bought elsewhere?

You can arrange to buy a warranty or service plan from insurers, utility companies, credit card companies, manufacturers, some other retailers and specialist online providers, but they may not provide the level of support or service as us.

Terms and conditions apply. Replacement Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number
4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London General
Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Integra House, Floor 2, Vicarage Road, Egham,
Surrey TW20 9JZ. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority (FRN 202689). Calls cost up to 7p per minute plus your telephone company’s network access charges.
Credit provided, subject to credit and account status by Shop Direct Finance Company Ltd. Registered office: Aintree Innovation Centre,
Park Lane, Netherton, Bootle L30 1SL. Authorised and regulated by the Financial Conduct Authority


You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.