Peace of mind - everyday gadgets that break or get damaged
can be replaced.
From curling tongs to coffee machines, get your favourite gadgets covered by our
replacement guarantee and if it breaks or gets accidentally damaged - we'll replace* it.
*Of the same make and model or equivalent specification.
Accidental damage cover from day one
Mechanical and electrical breakdown once your manufacturer’s warranty end.
No excess to pay
- Cover up to 4 years including the manufacturer's warranty.
- Mechanical and electrical breakdown once your manufacturer's warranty ends.
- No excess to pay.
- Accidental damage from day one.
- If we can't replace* we will provide you with an alternative claim settlement.
- You can even spread the cost using your
What's not covered
- Failure to follow the manufacturer's instructions.
- Normal wear and tear and cosmetic damage (scratches and dents).
- Breakdown during the manufacturer's warranty.
- Theft and loss.
- Choose the item you want to buy and select your level of cover from the drop down menu.
- To protect an item you've already bought, log into My Account and select your cover.
- Something to keep in mind: You can only cover items you've bought from Littlewoods within the first 60 days of your purchase.
Please check your household insurance policy carefully to see what you’re covered for. Typically your household insurance won’t cover you for mechanical and electrical breakdown, and may not cover you for accidental damage. You may also be covered if you hold any extended warranty programmes through, for example, a premium bank account so please check these too. For these types of cover you may also need to pay an excess charge and your premiums may increase as a result of claims. With our cover, mechanical / electrical breakdown and accidental damage will be covered as standard with no excess to pay.
Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee. The Replacement Guarantee also includes accidental damage as we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with one of the same or similar specification. For tablets only the replacement may be a refurbished product.
Most manufacturers offer a 12-month warranty against any mechanical or electrical breakdown but may not cover your product if you accidentally damage it. With Replacement Guarantee you'll be covered for up to 4 years including the manufacturer's warranty dependent on the length of cover applicable. If your product doesn't work as a result of being accidentally damaged, we'll replace it.
Yes - you can't buy them for products bought elsewhere.
The cost of a Replacement Guarantee is small compared to the amount you may have to pay to repair or replace your product.
Yes - we will replace it with an item that is the same make and model as the one listed on your Certificate of Insurance. If we cannot do this, you will be given a choice of models with an equivalent specification. Where a replacement is not possible, we will contact you to discuss an alternative claim settlement.
No, there isn't. If your product stops working during the term of your Replacement Guarantee, we could give you a replacement at no additional cost to yourself.
Yes - if your item is replaced then the cover will end. How do I make a claim? The claims process is really straightforward. Simply call 0844 822 4676.
The benefits offered under the Replacement Guarantee are in addition to your legal rights under the Consumer Rights Act 2015. Under this Act, if the product you purchase is subsequently found to be defective then you will be entitled to a remedy such as a repair, a replacement or a refund. This legal right lasts for up to 6 years (5 years in Scotland). If the product proves defective in the first 30 days after purchase then you may reject the goods and request a full refund. Thereafter, you will be entitled to a repair or replacement but if those remedies are not possible then you can claim a full, or partial, refund depending on the age of the goods. Further information on your rights can be obtained from the Citizens Advice Consumer Helpline 03454 040506.
You can arrange to buy cover from other insurers, utility companies, credit card companies, manufacturer's, some other retailers and specialist online providers, but they may not provide the same level of support or service as us.
If you cancel your policy within 45 days of taking out the cover you'll receive a full refund of your premiums. If you cancel your policy after 45 days you will receive a pro rata refund based on the number of unexpired months remaining.
Need a little help?
Don't worry, get in touch on the number below