Service Guarantee

Service Guarantee is no longer available to purchase.

The information provided below is for customers who currently hold an active Service Guarantee agreement, or who have previously held a Service Guarantee agreement.

If you have any queries in relation to your Service Guarantee, please give us a call, click here for details (Lines are open Monday to Friday 8.30am – 8pm).

TO MAKE CHANGES OR CANCEL YOUR AGREEMENT

If you would like to make an amendment to your Service Guarantee or to cancel you can call us, click here for details (Lines are open Monday to Friday 8.30am – 8pm).

Alternatively, you can write to:

Insurance Customer Services
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH

FOR NEW OR EXISTING SERVICE REQUESTS

For updates on an existing Service request or to register a new Service request, please give us a call, click here for details (Lines are open Monday to Friday 9am – 8pm and Saturday 10am - 4pm).

If you purchased your Service Guarantee on or after 29th January 2018 you can also register your service request online through the Online Service Centre using the following link:

www.productprotection.littlewoods.com

You will need to register to access the Online Service Centre by clicking the link in the enrolment email sent to you following the purchase of your Service Guarantee or by clicking “Register” on the website and following the registration instructions.

Alternatively, you can write to:

Service Request Administration Services
The Venter Building
Rainton Business Park
Houghton Le Spring
County Durham
DH4 5RA

WHAT SERVICES ARE PROVIDED

  • Access to our online service centre for set up support, hints & tips and annual health checks
  • Technical advice from a qualified Engineer
  • Unlimited Service Requests for mechanical & electrical breakdown - if we can't fix your product, we will replace it with one of a similar specification*
  • Simple online claims process
  • No extra costs - all parts, labour and call out charges covered
  • We use a trusted network of repairers

*After your manufacturer’s warranty period ends

WHAT’S EXCLUDED

  • Loss or Theft
  • Failure to follow the Manufacturer’s instructions
  • Breakdown during the Manufacturer’s Warranty
  • Damage to the Electrical Item
  • Engineer Appointment without a Service Request
  • Routine Maintenance
  • Unauthorised Repairs
  • Consumable items replaced by you
  • Contents of the Electrical Item
  • Modifications

Full details of all exclusions can be found in your policy document.

https://www.littlewoods.com/assets/static/2018/01/fs/fs1125-moneyzone-warranty/FS1182-IPID-upd-warranty-SG-TCs-v2.pdf

https://www.littlewoods.com/assets/static/2018/01/fs/fs1125-moneyzone-warranty/service-guarantee-more-info.pdf

HOW TO MAKE A COMPLAINT

For complaints relating to arranging, providing or administrating your policy (including claims handling), please telephone (click here for details), or write to;

Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH

Please remember to quote your Agreement number when submitting an enquiry or complaint.

For more information on Littlewoods complaints process, please see https://www.littlewoods.com/help/en/online-help-system.page#help-contact-us

If your complaint is in relation to the terms of your Agreement, please telephone The Warranty Group Services (click here for details), email customer.relations@thewarrantygroup.com or write to;

TWG Services Limited
The Aspen Building
Floor 2
Vantage Point Business Village
Mitcheldean
Gloucestershire
GL17 0AF

Terms & conditions apply. Service Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Provider is The Warranty Group (TWG) Services (Isle of Man) Limited, Third Floor, St George's Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE.

Delay Payments for 12 months with Buy Now Pay Later when you spend £50 or more

Interest is calculated and compounded daily at a typical rate of 44.9% per annum for the delayed payment period and repayment period and is charged to your account at date of order as a lump sum.

Remember, avoid paying all interest by paying the cash price before the end of the delayed payment period. This can be done in one full payment or multiple partial payments.

1

What is Buy Now Pay Later?
Buy Now Pay Later is an interest bearing option that allows you to delay payments on your purchases for up to 12 months. The delayed payment period starts from the date of order (including pre-ordered items and those not ready for immediate dispatch).

You can choose:
A delayed payment period of 12 months and then a repayment period of 104 weeks when you spend £50 or more.
A delayed payment period of 12 months and then a repayment period of 156 weeks when you spend £99 or more.

How interest is calculated?
Interest will be charged for the delayed payment period and the chosen repayment period.

Interest is calculated and compounded daily at a typical rate of 44.9% per annum for the delayed payment period and repayment period and is charged to your account at date of order as a lump sum. This calculation factors in the planned payments that are requested during the repayment period. Your interest rate is personal to you and will be detailed in checkout.

How to avoid paying interest?
You can avoid paying all interest for both periods by paying the cash price before the end of the delayed payment period. This can be done in one full payment or multiple partial payments.

Making partial payments may result in a portion of the lump sum of compound interest being refunded at the end of the delayed payment period.

Remember if you choose not to pay the full cash price before the end of the delayed payment period any outstanding balance plus the lump sum of compound interest applied at the date of order will become payable.

How do I make a Buy Now Pay Later payment?
To make a full or partial payment simply log into My Account, choose "Make a payment", select "Pay Buy Now Pay Later" and allocate your payment to the specific item(s) you wish to pay off. Alternatively, you can call us.

What happens after the delayed payment period?
If you have not made any payments towards your Buy Now Pay Later, the outstanding balance plus the lump sum of compound interest will be payable across your chosen repayment period. This will now be included in your account minimum payment request each month.

If you have made partial payments, but not cleared the full cash price before the end of the delayed payment period, the outstanding balance plus a reduced lump sum of compound interest will become payable. The repayment amount agreed for the repayment period will remain the same, meaning the repayment period may be shorter than originally agreed.
If you have paid the cash price in full before the end of the delayed payment period, you will not pay any interest.

What is excluded from Buy Now Pay Later?
The costs for delivery, installation services and any warranty and insurance products cannot be placed on Buy Now Pay Later. Buy Now Pay Later availability is subject to your credit and account status.

Do I still have to pay my minimum payment?
Yes, allocating payments to Buy Now Pay Later will not cover the minimum payment for your Littlewoods account. If you have a non-Buy Now Pay Later balance on your Littlewoods account, you will still need to make at least your minimum payment as shown on your statement.