get them covered with our
replacement guarantee and if they break or get accidentally
damaged, we replace* them.
Simple as that.
- Cover up to 4 years including the manufacturer’s warranty
- Mechanical and electrical breakdown once your manufacturer’s warranty ends
- No excess to pay
- Accidental damage from day one
- If we can’t replace* we will provide you with an alternative claim settlement
- You can even spread the cost using your existing Shopping Account
*Of the same or similar specification. Subject to availability. The replacement may be a refurbished (not new) product.
What's not covered
- We won’t cover you if you have failed to follow the manufacturer’s instructions
- Normal wear and tear, and cosmetic damage (scratches and dents)
- Breakdown during the manufacturer's warranty
- Theft and loss
- Any replacement items provided won’t be covered
- Accidental damage due to not taking care of your item
- Go shopping as usual and when you’ve chosen the item you want to buy, simply select your level of cover from the drop down menu.
- If you want to protect something you’ve already bought from us just log in to My Account and select the item you want to protect. Alternatively you can give us a call on 0844 556 0979.
- Don’t miss out, you can only cover items you’ve bought from us within the first 60 days.
How to buy Replacement Guarantee
Call to buy on 0844 556 0979
Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee. The Replacement Guarantee also includes accidental damage as we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with a new one of the same or similar specification*.
Please check your household insurance policy carefully to see what you are covered for. Typically your household insurance will not cover you for mechanical or electrical breakdown. You may also be covered if you hold any other insurance or protection products so please check these too.
For these types of cover you may also need to pay an excess charge and your premiums may increase as a result of claims. With Replacement Guarantee mechanical & electrical breakdown is included as standard with no excess to pay.
Most manufacturers offer a 12-month guarantee against any mechanical or electrical breakdown but may not cover your product if you accidentally damage it. With our Replacement Guarantee you’ll be covered for up to 4 years after the manufacturer’s guarantee dependent on the length of cover applicable. If your product doesn’t work as a result of being accidentally damaged, we’ll replace it*.
Yes - you can’t buy them for products bought elsewhere.
The cost of a Replacement Guarantee is small compared to the amount you may have to pay to repair or replace your product.
Can I claim on my Replacement Guarantee even if the same product specification is no longer available in the catalogue?
Yes, if we can’t replace* it you will be given a choice of models with an equivalent specification or an alternative claim settlement.
No, there isn’t. If your product stops working during the term of your Replacement Guarantee, we could give you a replacement* at no additional cost to yourself.
If you cancel your policy within the first 45 days, any premium you have paid will be returned to you in full. If you cancel after the first 45 days you will receive a pro rata refund of the premium paid for the insurance based on the unexpired number of months remaining.
Yes - if your item is replaced then the cover will end.
The claims process is very straightforward. Simply call us on 0844 822 4676 and we’ll arrange for a replacement* of the same or similar specification to be delivered to you.
You’re protected under the Sale of Goods Act 1979 and under the Supply of Goods to Consumers Regulations 2002. If the appliance is not of satisfactory quality or fit for purpose, you have the right to claim for repair or replacement for up to 6 years. However, after the first 6 months, you’ll need to prove that the appliance was faulty when it was sold. For more information you could contact your local trading standards department or Citizens Advice Bureau.
You can arrange to buy a warranty or service plan from insurers, utility companies, credit card companies, manufacturers, some other retailers and specialist online providers, but they may not provide the level of support or service as us.
Terms and conditions apply. Replacement Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number
4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London General
Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Integra House, Floor 2, Vicarage Road, Egham,
Surrey TW20 9JZ. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority (FRN 202689). Calls cost up to 7p per minute plus your telephone company’s network access charges.
Credit provided, subject to credit and account status by Shop Direct Finance Company Ltd. Registered office: Aintree Innovation Centre,
Park Lane, Netherton, Bootle L30 1SL. Authorised and regulated by the Financial Conduct Authority