Replacement Guarantee

Peace of mind - everyday gadgets that break or get damaged
can be replaced.


Accidental damage cover from day one

Mechanical and electrical breakdown once your manufacturer’s warranty end.

What's covered

  • Cover up to 4 years including the manufacturer's warranty.
  • Mechanical and electrical breakdown once your manufacturer's warranty ends.
  • No excess to pay.
  • Accidental damage from day one.
  • If we can't replace* we will provide you with an alternative claim settlement.
  • You can even spread the cost using your
    Littlewoods Account

What's not covered

  • Failure to follow the manufacturer's instructions.
  • Normal wear and tear and cosmetic damage (scratches and dents).
  • Breakdown during the manufacturer's warranty.
  • Theft and loss.
View full T&Cs (PDF) Insurance Product Information Document Further relevant information
  • Choose the item you want to buy and select your level of cover from the drop down menu.
  • To protect an item you've already bought, log into My Account and select your cover.
  • Something to keep in mind: You can only cover items you've bought from Littlewoods within the first 60 days of your purchase.

Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee. The Replacement Guarantee also includes accidental damage as we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with one of the same or similar specification. For tablets only the replacement may be a refurbished product.

Yes - we will replace it with an item that is the same make and model as the one listed on your Certificate of Insurance. If we cannot do this, you will be given a choice of models with an equivalent specification. Where a replacement is not possible, we will contact you to discuss an alternative claim settlement.

No, there isn't. If your product stops working during the term of your Replacement Guarantee, we could give you a replacement at no additional cost to yourself.

Yes - if your item is replaced then the cover will end. How do I make a claim? The claims process is really straightforward. Simply call 0844 822 4676.

The benefits offered under the Replacement Guarantee are in addition to your legal rights under the Consumer Rights Act 2015. Under this Act, if the product you purchase is subsequently found to be defective then you will be entitled to a remedy such as a repair, a replacement or a refund. This legal right lasts for up to 6 years (5 years in Scotland). If the product proves defective in the first 30 days after purchase then you may reject the goods and request a full refund. Thereafter, you will be entitled to a repair or replacement but if those remedies are not possible then you can claim a full, or partial, refund depending on the age of the goods. Further information on your rights can be obtained from the Citizens Advice Consumer Helpline 03454 040506.

You can arrange to buy cover from other insurers, utility companies, credit card companies, manufacturer's, some other retailers and specialist online providers, but they may not provide the same level of support or service as us.

If you cancel your policy within 45 days of taking out the cover you'll receive a full refund of your premiums. If you cancel your policy after 45 days you will receive a pro rata refund based on the number of unexpired months remaining.

Need a little help?

Don't worry, get in touch on the number below

Call us on 0844 822 4706

Terms and conditions apply. Replacement Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London General Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Twenty Kingston Road, Kingston Road, Staines-Upon-Thames, Surrey, England, TW18 4LG. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202689).


You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.