Getting your broken items
fixed is easy with our
Service Guarantee.
Call to buy on 0844 556 0979

What's covered

  • Protects against mechanical or electrical breakdown for up to 5 years. The cover period includes the manufacturer's warranty.
  • A straight forward fee free call out service
  • An unlimited number of repairs
  • A replacement* product if your item can't be fixed
  • You can even spread the cost on your existing Shopping Account

*Of the same or similar specification

What's not covered

  • Loss or damage to the item for any reason
  • Breakdown during the manufacturer's warranty
  • Breakdown caused by not following the manufacturer's instructions
  • Repairs carried out by persons not authorised by us or without our prior approval
  • Assistance with routine maintenance

    How to buy Service Guarantee

  • Go shopping as usual and when you've chosen the item you want to buy, simply select your level of cover
    from the drop down menu.
  • If you want to protect an item you've already bought from us just log in to My Account
    and select your cover. Alternatively you can give us a call on 0844 556 0979.
  • Don't miss out, you can only cover items you've bought from us within the first 10 months.

Call to buy on 0844 556 0979

Frequently asked questions

Why get an extended warranty, is my new appliance likely to breakdown?

Even the most reliable products and brands can develop faults that lead to an electrical and/or mechanical breakdown. It is for this reason that major electrical retailers offer extended warranties in some form or another. As your appliance gets older there is a higher likelihood that it could develop a fault and the Shop Direct Service Guarantee provides protection up to 5 years, giving you the peace of mind that you would not need to pay for repair or replacement in the event that your product develops a fault in this time. Service Guarantee does not include some situations, for example accidental damage, and any wilful act or neglect.

Will I be covered under home contents insurance?

Please check your household insurance policy carefully to check what you are covered for. Typically it will not cover you for mechanical or electrical breakdown; with our Service Guarantee, this is covered as standard.

Won't my product purchase come with a manufacturer's guarantee?

Most manufacturers offer 12 months guarantee against any mechanical breakdown. With our Service Guarantee you will be protected beyond the manufacturer's guarantee and if we can't repair it then we will arrange a replacement.

Does Service Guarantee cover against Accidental Damage?

Service Guarantee covers electrical products bought from us against mechanical and electrical failure, however it does not offer cover against accidental damage.

Isn't the Service Guarantee expensive?

The Service Guarantee cost is a small amount to pay in relation to what you may have to pay a repair agent to fix your broken Product.

Will my Service Guarantee end if I have any repairs?

No, our Service Guarantee will continue after you have had a repair and there is no limit to the number of repair requests you can make, up to the original purchase price of the product. However if your item is replaced then the Guarantee will end and you will be given the option to purchase a new Service Guarantee for your new replacement product.

How do I make a service request?

The process is very straightforward. One call to us and we'll arrange a call back from a repairer, normally within 2 hours, to set up a convenient time to visit.
Most repairs are completed within 2 days of the repairer's visit and, if we can't repair it, we'll arrange for a replacement. Call-out, parts & labour charges are all covered and there are no forms to fill in. It couldn't be simpler!

If my product breaks down do I not have rights under the Sale of Goods Act?

You are protected under the Sale of Goods Act 1979 and under the Supply of Goods to Consumers Regulations 2002. If the appliance is not of satisfactory quality or fit for purpose, you have the right to claim for repair or replacement for up to 6 years. However, after the first 6 months, you will need to prove that the appliance was faulty when it was sold. For more information you could contact your local trading standards department or Citizens Advice Bureau.

Can Extended Warranties be purchased elsewhere?

You can arrange to buy a warranty or service plan from insurers, utility companies, credit card companies, manufacturers, some other retailers and specialist online providers, but they may not provide the same level of support or service as us

Extending your Service Guarantee

Your Service Guarantee may be automatically extended in one year periods (for a maximum of 6 years). If you are eligible, we will contact you a few weeks before the expiry of your Service Guarantee with further details including cost, payment method and information about how to opt out of the extension. Please also refer to section 5 within the terms & conditions "How to cancel your Service Guarantee" for more information about your cancellation rights.

Terms & conditions apply. Service Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281.
Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Provider is The Warranty Group (TWG)
Services (Isle of Man) Limited, St George's Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE. Calls cost up to 7p per minute
plus your telephone company's network access charges. Credit provided, subject to credit and account status by Shop Direct Finance
Company Ltd. Registered office: Aintree Innovation Centre, Park Lane, Netherton, Bootle L30 1SL. Authorised and regulated by the
Financial Conduct Authority


You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.