This product is not currently available to new customers, this information page is for existing policy holders. How to make a claim It’s important that you register your claim as soon as possible with the Shopping Insurance Claim Team. Please have your Littlewoods account number to hand when you register your claim with our Shopping Insurance Claim Team.
For Life claims For life claims call 0800 111 4121. Lines open 9am - 5pm Monday to Friday.

Or write to:
Bereavement Support Team
Phillips & Cohen Associates (UK) Limited
Building 5, Floor 9
Exchange Quay
Manchester
M5 3EF For all other claims For all Accident or Sickness, Unemployment, Carer, Hospitalisation or Merchandise Claims please
Call us on 0800 092 1920. Lines open 9am - 5pm Monday to Friday.

Or write to:
Shopping Insurance Claim Team
PO Box 1190
Doncaster
DN1 9PS How to make a complaint If you have a complaint about the sale of your Shopping Insurance please write to:

Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LQ

If you have a complaint about a claim you have made, please call the Shopping Insurance Claim Team on 0800 092 1920. Lines open 9am - 5pm Monday to Friday.

Or write to:
Shopping Insurance Claims Team
PO Box 1190
Doncaster
DN1 9PS

If you are unhappy with the outcome of your complaint you may refer the matter to the Financial Ombudsman Service (‘FOS’), South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0800 023 4567 (charges may be incurred for calls made from mobile phones and from certain service providers) or 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs).

Or simply log on to their website at www.financial-ombudsman.org.uk stating clearly the nature of the complaint and the party to which that complaint was originally addressed. Download Policy Document Please click here to download the Shopping Insurance Policy Document.
Shopping Insurance offered by Shop Direct Finance Company Limited. Authorised and regulated by the Financial Conduct Authority. Underwritten by Aviva Insurance Limited Registered in Scotland No. 2116 Registered Office: Pitheavlis, Perth PH2 0NH and Aviva Life & Pensions UK Limited Registered in England No: 3253947 Registered Office: 2 Rougier Street, York YO90 1UU. Both are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
This product is not currently available to new customers, this information page is for existing policy holders. How to make a claim It is important that you register your claim as soon as possible with the Life Event Plan Claim Team. Please have your Littlewoods account number to hand when you register your claim with our Life Event Plan Claim team.

If you need to register a claim please call 0800 092 1920. Lines open 9am - 5pm Monday to Friday.

Or write to:
Life Event Plan Claim Team
PO Box 1190
Doncaster
DN1 9PS How to make a complaint If you have a complaint about the sale of Life Event Plan please call 0344 811 1200. Lines open 9am -5pm Monday to Friday. Calls made from BT landlines will cost no more than 5p per minute. Charges will vary for calls made via other service providers.

Or write to:
Customer Excellence Team
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LQ

If you have a complaint about a claim you have made please call 0800 092 1920. Lines open 9am-5pm Monday to Friday.

Or write to:
Life Event Plan Claim Team
PO Box 1190
Doncaster
DN1 9PS

If you are unhappy with the outcome of your complaint you may refer the matter to the Financial Ombudsman Service (‘FOS’), South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0800 023 4567 (charges may be incurred for calls made from mobile phones and from certain service providers) or 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs).

Or simply log on to their website at www.financial-ombudsman.org.uk stating clearly the nature of the complaint and the party to which that complaint was originally addressed. Download Policy Document Please click here to download the Life Event Plan Policy Document.
Life Event Plan offered by Shop Direct Finance Company Limited. Authorised and regulated by the Financial Conduct Authority. Underwritten by Aviva Insurance Limited. Registered in Scotland No. 2116 Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

SHOP NOW AND DELAY PAYMENT FOR A YEAR

You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

1
Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.