Product Recall / Safety Notices

Click on the headings below to view the product recall/safety notices for that specific item.

Hotpoint Fridge Freezers

Indesit, Hotpoint and Swan Condenser Dryers

Grow & Go / Peppa Pig / Thomas & Friends - 2 in 1 Site & Scoot

Small Wonders - 2 in 1 Sit & Scoot

Mamas & Papas - Armadillo Flip XT Pushchair

River Island - Mini Boys Grey Stripe Jogsuit

Faro Upholstery Range

Recaro Fix Base

Warehouse – Velvet T-Shirt (Black)

Mamas and Papas Car Seat

Mini V By Very - Toddler Coats

HP Batteries


Hotpoint Fridge Freezers

Item Numbers PC13D, PC134, PC171 and PC172
(Notice Added 27th June 2017)

We have been made aware of an incident involving a Hotpoint branded Fridge Freezer, manufactured between March 2006 and July 2009, model numbers FF175BP (white) and FF175BG (graphite).

To check if your appliance is affected, please visit www.hotpointservice.co.uk/fridgefreezer. Your model and serial number is usually located on a sticker behind the salad container.

If you are the owner of one of these Fridge Freezers, please complete the on-line form and Hotpoint will update you when further information is available.

Alternatively, use Hotpoints Live Chat system or call their customer service department on their freephone hotline: 0800 316 3826

At this stage, pending further investigation, there is no specific reason for you to switch off your fridge freezer.

Opening hours:

Monday - Friday: 8.00am - 6.30pm.
Sat: 8.30am - 5.30pm.
Sunday: 9.30am - 3.30pm.


Indesit, Hotpoint and Swan Condenser Dryers

Whirlpool have advised us that as of today 22nd February 2017 they are amending their existing advice to customers affected by this tumble dryer issue.

Customers who are currently awaiting a modification had previously been advised that they could continue to use their product, provided they monitored the machine whilst in use and cleaned the filter after use.

The new advice is to 'not use the machine whilst awaiting modification and to unplug it'.

Whirlpool has identified a potential risk in some tumble dryers it manufactured between April 2004 and October 2015 under the Indesit, Hotpoint, Creda and Swan brands.

What's the issue?

In some rare cases, excess fluff can come into contact with the heating element of the tumble dryer and present a risk of fire. The fire risk occurs if the user doesn't regularly clean the lint filter in-line with the operating instructions.

How can I find out if my dryer has been affected?

Whirlpool has contacted affected customers asking them to visit its website or phone its dedicated helpline to confirm whether their appliance is one of those affected by this issue. If it is, Whirlpool will arrange for an engineer to visit customers and modify the appliance, free of charge, to remove the fire risk.

If you want to find out if your dryer is affected, please contact Whirlpool's dedicated hotline or website. If your dryer was purchased from October 2015, it is NOT an affected model. However, it's important to continue to properly clean and maintain your dryer, as outlined in the user manual.

Dedicated website address details by Brand
https://safety.hotpoint.eu
https://safety.indesit.eu
https://safety-swan.eu
Or Call 0800 151 0905 (all Brands)

Can I still use my tumble dryer if it is affected?

Whirlpool has said that customers are advised not to use the machine whilst awaiting modification and to unplug it.

Shouldn't you repair my dryer?

Whirlpool are managing all repairs. The corrective activity they are undertaking has been agreed with, and is being monitored by, Trading Standards.

Shouldn't you replace my tumble dryer?

Whirlpool are undergoing a process to repair affected tumble dryers. The corrective activity they are undertaking has been agreed with, and is being monitored by, Trading Standards. Customers are advised to contact Whirlpool to find out if their tumble dryer is affected.

Why will it take so long for Whirlpool to fix my dryer?

Whirlpool is managing a large volume of repairs and is urging those with affected machines to be patient while they work through appointments. Whirlpool have advised that the necessary modifications are being made on a first registered, first served basis. If you have any questions around the process for repairs, please contact the Whirlpool helpline.

What if my home insurance company says I'm not insured to use the product whilst I'm awaiting the modification?

Provided you are following Whirlpool's instructions – cleaning your lint filter after each use and not leaving it unattended when in use - your insurance should not be impacted. If in doubt, you can check this with your insurance company.


Grow & Go / Peppa Pig / Thomas & Friends - 2 in 1 Sit & Scoot - Item Numbers 6AXUP/6DL7U

(Notice Added 14th October 2016)

It has been brought to our attention that in certain unusual circumstances the push button mechanism which converts the Grow & Go / Peppa Pig / Thomas & Friends 2 in 1 Sit & Scoot from a ride on to a scooter (and vice versa) could pose a potential finger entrapment hazard for small children.

Consumer safety is our top priority and as a precaution, MV Sports & Leisure Limited have taken the decision to recall this product from the market.

What you need to go?

The affected product codes are 6AXUP and 6DL7U. These products were first sold in January 2015

This issue only affects a small number of batches. The batch code can be checked easily as it is printed on a sticker affixed to the underside of the frame next to MV’s address details.
The batch codes are as follows:

• 6587/1, 5505/1, 5564/1, 5565/1

We would be grateful if you could return the product immediately for a full refund.

Any Questions?

If you have any questions regarding the nature of this product recall please contact MV Sports Customer Services atcustomer.services@mvsports.com or telephone on 08708404255.

Please accept our apologies for any disappointment or inconvenience this may cause you.


Small Wonders - 2 in 1 Sit & Scoot - Item Numbers 6CVVT/6CVVX

(Notice Added 14th October 2016)

It has been brought to our attention that in certain unusual circumstances the push button mechanism which converts the 2 in 1 Sit & Scoot from a ride on to a scooter (and vice versa) could pose a potential finger entrapment hazard for small children.

Consumer safety is our top priority and as a precaution, MV Sports & Leisure Limited have taken the decision to recall this product from the market.

What you need to do?

The affected product codes are 6CVVT and 6CVVX. These products were first sold in January 2015

This issue only affects a small number of batches. The batch code can be checked easily as it is printed on a sticker affixed to the underside of the frame next to MV’s address details.
The batch codes are as follows: • 6587/1, 5505/1, 5564/1, 5565/1

We would be grateful if you could return the product immediately for a full refund.

Any Questions?

If you have any questions regarding the nature of this product recall please contact MV Sports Customer Services atcustomer.services@mvsports.com or telephone on 08708404255.

Please accept our apologies for any disappointment or inconvenience this may cause you


Mamas & Papas - Armadillo Flip XT Pushchair - Item Numbers 77C9L/77C9M/77PHF/77C9P/77C9W/77PHH

(Notice Added 14th October 2016)

It has been brought to our attention that in certain unusual circumstances the push button mechanism which converts the 2 in 1 Sit & Scoot from a ride on to a scooter (and vice versa) could pose a potential finger entrapment hazard for small children.

Consumer safety is our top priority and as a precaution, MV Sports & Leisure Limited have taken the decision to recall this product from the market.

What you need to do?

The affected product codes are 6CVVT and 6CVVX. These products were first sold in January 2015

This issue only affects a small number of batches. The batch code can be checked easily as it is printed on a sticker affixed to the underside of the frame next to MV’s address details.
The batch codes are as follows: • 6587/1, 5505/1, 5564/1, 5565/1

We would be grateful if you could return the product immediately for a full refund.

Any Questions?

If you have any questions regarding the nature of this product recall please contact MV Sports Customer Services atcustomer.services@mvsports.com or telephone on 08708404255.

Please accept our apologies for any disappointment or inconvenience this may cause you


River Island - Mini Boys Grey Stripe Jogsuit - Item Numbers KF7UE

(Notice Added 14th October 2016)

River Island have identified a potential safety issue with style KF7UE. The plastic toggles on the trouser draw strings may become detached and become a potential choking hazard.

Consumer safety is their top priority and as a precaution they have taken the decision to recall this product.

What you need to do?

Please stop using this item immediately and return it to us in the normal way for a full refund

If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned.

Any Questions?

You can call our Customer Services Team on 03448 222 321. They are available 7am to 11pm, 7 days a week.

Please accept our apologies for any disappointment or inconvenience this may cause you.


Faro Upholstery Range – Item Numbers EVFJL, EVFJN, EVFJQ, EVFMN, KDVHY

(Notice Added 14th October 2016)

We have identified a manufacturing issue with our Faro range. The issue is with how the pin tuck detail on the back cushions has been secured, and a modification to these cushions is required.

Consumer safety is their top priority and as a precaution they have taken the decision to modify this product. We have therefore arranged for our Furniture repair specialist (Ecomaster) to carry out the required modifications.

What you need to do?

You don't need to do anything - Ecomaster will contact all affected customers.

However should you wish to make contact with them you can call them on 01827 831888 or email customerservice@ecomaster.com quoting ‘Shop Direct Faro Furniture’, and they will be happy to arrange a convenient time to call and arrange an appointment with you.

If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned.

Any Questions?

Please contact Ecomaster on 01827 831888 or email customerservice@ecomaster.com quoting ‘Shop Direct Faro Furniture’.

Please accept our apologies for any disappointment or inconvenience this may cause you.


Recaro Fix Base – Item Numbers 4VPVV

(Notice Added 26th October 2016)

Recaro Child Safety is implementing a replacement program for its Recaro fix base, which can be used with the child seat Optia and the infant carrier Privia. Only Recaro fix bases of a clearly defined production batch are affected. The replacement program is free of charge for customers. During testing it was found that a particular production batch of the Recaro fix base does not meet the quality standards of Recaro Child Safety even though it fulfills the ECE-R44/04 approval standard.

What you need to do?

For Recaro Child Safety, customer safety is the top priority more information on the replacement program can be found on the website https://safety.recaro-cs.com. You will also find an online tool with which they can check if your product is affected, and with which you can register for the replacement program. The affected products can be identified by serial numbers on stickers on the product underside of the Recaro fix base. Affected serial numbers ER01000000 up to and including ER01017825. No other Recaro fix base stations are affected by this problem.

If this item was bought as a gift for someone, please pass this letter on to them and arrange for the product to be returned via Recaro.

Any Questions?

You can call Recaro's Customer Services Team on 0800 083 0128. They are available 7am to 10pm, 7 days a week.

Please accept our apologies for any disappointment or inconvenience this may cause you.


Warehouse – Velvet T-Shirt (Black) – Item Numbers KN69D

(Notice Added 30th November 2016)

Warehouse have identified a potential quality issue with style KN69D. The velvet fabric does not meet their high quality levels for colour fastness.

Consumer satisfaction is their top priority and as a precaution they have taken the decision to recall this product.

What you need to do?

Please stop using this item immediately and return it to us in the normal way for a full refund

If this item was bought as a gift for someone, please notify them of this decision and arrange for the product to be returned.

Any Questions?

You can call our Customer Services Team who will be happy to assist you. They are available 7am to 11pm, 7 days a week

Please accept our apologies for any disappointment or inconvenience this may cause you.


Mamas and Papas Car Seat – Item Numbers 4G6SL

(Notice Added 05th December 2016)

Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Very, Littlewoods and some independent retailers. They were also sold through the Mamas & Papas website and our factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.

The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval number should match and is 04 44596.

Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Very, Littlewoods and some independent retailers. They were also sold through the Mamas & Papas website and our factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.

The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval number should match and is 04 44596.

You can assure customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.

If customers have purchased the above seat and contact us you need to advise them they should immediately stop using the product and call Mamas & Papas dedicated free helpline on 03332 412154. For their convenience a designated courier service will collect the car seat. They will be issued with a refund or replacement.

Alternatively, they can bring your car seat into a Mamas & Papas store and their advisors will issue a refund or a suitable replacement product. Please note, proof of purchase is not required.

For more guidance, visit our recall page at www.mamasandpapas.com/en-gb/recall

We wish to thank you for your co-operation and apologize for any convenience caused.


Mini V By Very – Toddler Coats – Item Numbers KGGGA, KEFKY, KGGDU, KEFLF

(Notice Added 15th March 2017)

We have identified a potential safety issue with the following toddler styles:

KGGGA Toddler Boys PU Trim Longline Coat - Grey - Size Range 3-6 months to 3-4 years
KEFKY Toddler Boys PU Trim Longline Coat - Navy - Size Range 3-6 months to 3-4 years
KGGDU Toddler Girls Mustard Pointed Hood Coat - Size Range 3-6 months to 3-4 years
KEFLF Toddler Girls Fur Lined Parka Coat - Size Range 3-6 months to 3-4 years

The buttons on the coat may become detached and become a potential choking hazard.

Consumer safety is our top priority and as a precaution we have taken the decision to recall these products.

Please note this only relates to the size range detailed above. No other sizes are affected by this Recall.

What you need to do?

Please stop using these items immediately and return them to us in the normal way for a full refund.

If any of these items were bought as a gift for someone, please pass this information on to them and arrange for the product to be returned.

Any Questions?

Contact our Customer Services Team. They are available 7am to 11pm, 7 days a week.

Please accept our apologies for any disappointment or inconvenience this may cause you.


HP Batteries

(Notice Added 16th March 2017)

Expansion of the HP Notebook Computer Battery Safety Recall and Replacement Program of June 2016 – Additional Batteries Affected.

HP urges customers to recheck all potentially affected products.

Dear Valued HP Customer,

In cooperation with various government regulatory agencies HP has announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook batteries, which was announced in June 2016.

The program has been expanded to include additional batteries that were shipped with the same notebook products. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers, sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.

The batteries have the potential to overheat, posing a fire and burn hazard to customers. HP’s primary concern is for your safety. Because affected batteries pose a fire and burn hazard, it is extremely important to check whether your battery is affected.

It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. Note: if you have already received a replacement battery, you are not affected by this expansion.

Please go immediately to the HP Battery Recall website at: https://www.hp.com/go/batteryprogram2016 to check if your battery is affected by this expanded recall program. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook.

HP will provide a replacement battery for each verified, affected battery at no cost. You may continue to use your notebook without the battery installed by connecting the notebook to external power. To order a free replacement battery if eligible, go to the HP Battery Recall website at: https://www.hp.com/go/batteryprogram2016.

Note: Not all batteries in all HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers are affected. The validation process may show that your battery is not affected by this expanded recall program, in which case you may continue to use the battery in your possession, and a replacement is not necessary.

Contact HP

If you have questions on the HP Notebook Battery Safety Recall and Replacement program please go to Contact Us on the HP website.

We apologize for any inconvenience this may have caused you.

Sincerely,
HP.

Delay payment for a whole year when you spend £50 or more

Avoid interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

1
Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.