Delivered to their door
If you’d like to send someone a gift straight to their address it’s really simple. Just add them to your Address Book in My Account and then choose them as your alternative delivery address at checkout.
Delivery & Returns
Gift delivery
Delivery of small goods
Click & Collect Delivery Options
Standard Delivery
FREE
Expected delivery: Usually within 3-5 days
(excluding Sundays and bank holidays).
Next Day Delivery
£3.99
Order by: 10pm, Sun - Fri
Expected delivery: Next day between 7am - 9pm
Mon – Sat excluding bank holidays.
Orders will be delivered to one of the 1000s of Yodel stores or Post Offices. Selected lines only, determined by size, weight or whether delivered direct from one of our suppliers. Find out more.
Home Delivery Options
Standard Delivery
FREE
Expected delivery: Usually delivered within 3-5 days
(excluding Sundays and bank holidays).
Next Day Delivery (available on most small items)
£5.99
Order by: 10pm, Sun - Fri
Expected delivery: Next day between 7am - 9pm
Mon – Sat excluding bank holidays.
Nominated Day Delivery (available on most small items)
£5.99
Book delivery up to 10 days in advance.
Expected delivery: Between 7am - 9pm
Mon – Sat excluding bank holidays.
Supplier Direct Delivery
Delivered direct from the supplier
£3.99
Expected delivery: within 5 working days
We deliver across the UK but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.
Some items come direct from suppliers. If so, we’ll tell you an estimated delivery date on the product page and at checkout.
Next day delivery isn’t available on certain items during sales or promotions. Check the items delivery info at point of purchase.
Delivery of Large Goods
Standard Delivery
FREE
Order by: 11pm, Sun - Fri
Expected delivery: 3 days to 3 weeks, 7am - 7pm
Mon – Sat excluding bank holidays.
Express Delivery
£10
Order by: 9pm, Sun - Fri
Expected delivery: Delivery in 2 days. Between 7am - 7pm
Mon – Sat excluding bank holidays.
Next Day Delivery
£15
Order by: 7pm, Sun - Fri
Expected delivery: Next day. Between 7am - 7pm
Mon – Sat excluding bank holidays.
Nominated Day Delivery (where available)
£15
Book delivery up to 10 days in advance
Expected delivery: Between 7am - 9pm
Mon – Sat excluding bank holidays.
Our large item delivery services are subject to driver and vehicle availability. You'll be able to see whether Next Day delivery is available to you once you enter your postcode on the product page.
We deliver UK-wide but our delivery services may take a little longer if you live in remote areas like the Scottish Highlands and Northern Ireland.
Some items come direct from suppliers. If so, we'll give you an estimated availability time frame on the product page and this will translate into an estimated ‘delivery by’ date at check-out based on working days. Our carrier will contact you once the goods have arrived with them to agree the actual suitable delivery date with you. You can also track your order’s progress in My Account.
Next day delivery isn't available on certain items during sales and other promotions. Check the items delivery info at check out.
Click & Collect
1. Select Click & Collect
At the checkout, select Click & Collect and the collection point you’d like to collect your parcel from.
2. Wait for your collection comms
We will send you an email or SMS when your item has arrived and is ready to collect.
3. Collect at store
Take the code and your ID to the Click & Collect pick up point and collect your parcel.
Returns are FREE under our 28-day approval guarantee - items must be complete, unused and in their original packaging, with any security tags intact.
We’ll process your refund once we have received and checked your item(s) meet the conditions outlined in our Returns Policy. Please allow up to 14 days for your refund to arrive once you have sent your item(s).
Here’s how to arrange a return:
1. Go to My Account
Go to My Account and click ‘Return items’ or ‘Return items from multiple orders’.
2. Select items to return
In the Return portal you’ll be asked to select the items you want to return and a reason for your return.
3. Choose your return method
Choose your preferred return method we’ll show available drop-off locations in a map. Some items may require a home collection.
4. We’ll send you a QR code or label. No printer required
We'll send you a QR Code that can be scanned from your smartphone screen at a drop off location, where they will print your label for you, or print and attach your return label at home.
5.Pack up your item(s) securely
Pack up your item(s) securely and return your parcel to your chosen drop-off location, or, if applicable, wait for a home collection.
6. Track your parcel
Track your parcels journey back to us via email updates.
Our returns portal will help you choose the right carrier for your item and let you know if any special arrangements are needed, such as for big and bulky items or items that need to be returned directly to one of our suppliers.
We process each return parcel individually, so if your items don’t fit in one parcel, you’ll need to raise a separate returns request via My Account and obtain a separate label for each parcel.
Our returns partners
Drop-off returns
Home collection returns
Yodel
Max weight limit: 32KG. Max size limit: 90cm (L) 60cm (W) 60cm (D)
Royal Mail
Max weight limit: 20KG. Max size limit: 46cm (D) x 61cm (L) x 46cm (W)
XDP
Max weight limit: 50KG
Arrow xl
Over 50KG
Helpful information and links
For full details on our Return Policy or if you have any further queries, please visit our FAQs.
Go to FAQsTo arrange a return, go to My Orders and click ‘Return items’ or ‘Return items from multiple orders’.
Go to My OrdersAssociated services
Wet appliances connection
£19.99
Available on selected white goods when choosing options on the product page –
under optional installation / removal services.
WEEE service
£19.99
Electrical Recycling service – selected white goods
Available when choosing options on the product page under optional installation / removal services.
WEEE and connection service
£39.98
Available when choosing options on the product page under optional installation / removal services.
Old Bed and Mattress recycling service
£35.00
Available when choosing options on the product page – under optional installation / removal services
Cooker Installation
£90
Available on selected cookers when choosing options on the product page
under optional installation / removal services.