Delivery & Returns

Delivery of small goods

Click and Collect with Collect+

Charge: Free

Order by: 7pm

Expected delivery: Delivery to a local convenience store within 2 days. Some promotional lines may take up to 10 days. Find out more.

Standard Delivery

Order by: 7pm

Expected delivery: Delivered within 2 days. Some promotional lines may take up to 10 days. Between 7am - 9pm, Mon - Fri.

Next Day Delivery

Charge: £4.99

Order by: 7pm, Sun - Fri

Expected delivery: Between 7am - 9pm, Mon - Sat. (book up to 8 days in advance).

Nominated Day

Charge: £4.99

Order by: 7pm

Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

Delivery of Large Goods

Large Goods
(Standard Delivery)

Charge: FREE

Order by: 11pm

Expected delivery: Book your delivery date at point of order. Your choice from 3 days to 3 weeks, Mon - Sat.

Large Goods
(Express Delivery)

Charge: £10.00

Order by: 7pm

Expected delivery: Delivery within 2 days. Between 7am - 9pm, Mon - Sat.

Please note some items come direct from our supplier. In these cases we will advise you of a delivery time on the product page and at checkout.

Next day delivery is not available on certain items during our sale/promotional period. To avoid disappointment please check the delivery information for each product at the point of purchase.

How it works - Delivery

1. At the checkout, select Collect+ and the store you'd like to collect your parcel from.

2. Collect+ will send you a collection barcode when your item has arrived and is ready to collect.

3. Take the code and your ID to the Collect+ store and collect your parcel.


Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read our returns policy to make sure your item is returnable. To return an item just log onto My Account and follow the instructions on the Returns tab. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

Click and Collect with Collect+

Charge: Free

Max Weight Limit: 10KG

Service: Fast, convenient and great if you're out all day or really busy. Over 5,500 Collect+ stores in the UK, most are open late 7 days a week. Find out more.

Create Label

Post Office

Charge: Free

Max Weight Limit: 10KG

Service: Return small items weighing up to 10KG via the Post Office. Any items exceeding the weight limit will incur a charge.

Home Collection

Charge: Free

Max Weight Limit: Large items only

Service: Have our courier service come and collect those big and bulky items. Arrange a collection via My Account. Please note, you will be able to select a collection date but not a specific time slot.

My Account

We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days for your account to be credited.

How it works - Returns

1. Stick the Collect+ returns label on your package.

Create Label

2. Drop it off at your local Collect+ store.

3. Keep the receipt and track your return online.


You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.