Delivery & Returns

Delivery of small goods

Click & Collect

FREE

Order by: 7pm, Sun - Fri

Expected delivery: Delivery to a local Collect+ store, or Post Office (on selected lines only) usually within 1 day. Find out more.

Standard Delivery

FREE

Order by: 7pm, Sun - Fri

Expected delivery: Delivered within 2 days. Between 7am - 9pm, Mon - Fri.

Nominated Day

£4.99

Order by: 7pm, Sun - Fri

Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we’ll tell you an estimated delivery date on the product page and at checkout.

Next day delivery isn’t available on certain items during sales or promotions. Check the items delivery info at point of purchase.

Delivery of Large Goods

Large Goods
Standard Delivery

FREE

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

Large Goods
Express Delivery

£10

Order by: 9pm, Sun - Fri

Expected delivery: Delivery within 2 days. Between 7am - 7pm, Mon - Sat.

Large Goods
Next Day

£15

Order by: 7pm, Sun - Fri

Expected delivery: Next day. Between 7am - 7pm, Mon - Sat.

Our large item delivery services are subject to driver and vehicle availability. You'll be able to see whether Next Day delivery is available to you once you enter your postcode on the product page.

We deliver UK-wide but our delivery services may take a little longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we'll give you an estimated availability time frame on the product page and this will translate into an estimated ‘delivery by’ date at check-out based on working days. Our carrier will contact you once the goods have arrived with them to agree the actual suitable delivery date with you. You can also track your order’s progress in MyAccount.

Next day delivery isn't available on certain items during sales and other promotions. Check the items delivery info at check out.

Click & Collect

Over 17000 pick-up locations across the UK. This includes over 7000 Collect+ stores and 10500 Post Office branches.

1.

Select Click & Collect

At the checkout, select Click & Collect and the collection point you’d like to collect your parcel from.

2.

Wait for your collection comms

We will send you a collection barcode when your item has arrived and is ready to collect.

3.

Collect at store

Take the code and your ID to the Click & Collect pick up point and collect your parcel.

Returns

Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read our returns policy to make sure your item is returnable. To return an item just log onto My Account and follow the instructions on the Returns tab. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

Click and Collect with Collect+

Charge: Free

Max Weight Limit: 10KG

Service: Fast, convenient and great if you're out all day or really busy. Over 5,500 Collect+ stores in the UK, most are open late 7 days a week. Find out more.

Create Label

Post Office

Charge: Free

Max Weight Limit: 10KG

Service: Return small items weighing up to 10KG via the Post Office. Any items exceeding the weight limit will incur a charge.

Home Collection

Charge: Free

Max Weight Limit: Large items only

Service: Have our courier service come and collect those big and bulky items. Arrange a collection via My Account. Please note, you will be able to select a collection date but not a specific time slot.

My Account

We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days for your account to be credited.

Click & Collect

Over 17000 pick-up drop off across the UK. This includes over 7000 Collect+ stores and 10500 Post Office branches.

1.

Click & Collect label

Stick the Click & Collect returns label on your package.

Create Label

2.

Drop off at store

Drop your package off at your local Click & Collect store.

3.

Receipt

Keep a record of your receipt and track your return online.

SHOP NOW AND DELAY PAYMENT FOR A YEAR

You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

1
Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.