Delivery & Returns

Coronavirus Update – delivery times and options

On smaller items we continue to deliver to Home and Click & Collect locations. You will be presented with the accurate delivery time for each item in your basket at checkout. At busy times this may be a little longer than normal.

On most large items, you can book your preferred day for delivery at checkout. Some items, direct from our suppliers, require a little more time and we’ll be in touch to discuss your delivery once it's ready. We’ll contact you before we arrive to arrange a doorstep, safe place or room of choice delivery, please note this may not be available for some products direct from suppliers.

For all existing orders you can check the delivery status within 'My Account' via our website or the App.

For further information please see our COVID-19 FAQs.

Delivery of small goods

Click & Collect

FREE

Order by: 7pm, Sun - Fri

Expected delivery: Delivery to a local Collect+ store, or Post Office (on selected lines only), delivered within 2 days. Find out more.

Standard Delivery

FREE

Order by: 7pm, Sun - Fri

Expected delivery: Delivered within 2 days. Between 7am - 9pm, Mon - Fri.

Nominated Day

£4.99

Order by: 7pm, Sun - Fri

Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we’ll tell you an estimated delivery date on the product page and at checkout.

Next day delivery isn’t available on certain items during sales or promotions. Check the items delivery info at point of purchase.

Delivery of Large Goods

Large Goods
Standard Delivery

FREE

Order by: 11pm, Sun - Fri

Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat.

Large Goods
Express Delivery

£10

Order by: 9pm, Sun - Fri

Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon - Sat.

Large Goods
Next Day

£15

Order by: 7pm, Sun - Fri

Expected delivery: Next day. Between 7am - 7pm, Mon - Sat.

Our large item delivery services are subject to driver and vehicle availability. You'll be able to see whether Next Day delivery is available to you once you enter your postcode on the product page.

We deliver UK-wide but our delivery services may take a little longer if you live in remote areas like the Scottish Highlands and Northern Ireland.

Some items come direct from suppliers. If so, we'll give you an estimated availability time frame on the product page and this will translate into an estimated ‘delivery by’ date at check-out based on working days. Our carrier will contact you once the goods have arrived with them to agree the actual suitable delivery date with you. You can also track your order’s progress in MyAccount.

Next day delivery isn't available on certain items during sales and other promotions. Check the items delivery info at check out.

Click & Collect

Over 17000 pick-up locations across the UK. This includes over 7,000 Collect+ stores and 10500 Post Office branches.

1.

Select Click & Collect

At the checkout, select Click & Collect and the collection point you’d like to collect your parcel from.

2.

Wait for your collection comms

We will send you a collection barcode when your item has arrived and is ready to collect.

3.

Collect at store

Take the code and your ID to the Click & Collect pick up point and collect your parcel.

Coronavirus Update

Our standard Approval Guarantee returns window is 28 days.

For small item returns most Collect+ and Royal Mail locations remain open but please check before you travel.

For larger goods, please request a return by calling our Customer Service Team within the 28-day approval period to inform us you would like to return the item. We are now able to offer our home collection service again with some temporary changes, please see our COVID-19 FAQs for more details.

All other Home Approval Guarantee guidelines remain, please see our ‘Help & FAQs’.

Returns

Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read our returns policy to make sure your item is returnable. To return an item just log onto My Account and follow the instructions on the Returns tab. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

Christmas Gifts

We thought it might be re-assuring to know that, just in case you need to send a Christmas gift back to us, we’re extending our 28 day approval guarantee so you can return any unused gifts you bought from Monday 5th October 2020.


To qualify for this, you‘ll need to make sure the items are complete, unused, in the original packaging and returned to us by Monday 11th January 2021. All the usual approval guarantee conditions apply. Just so you know, we also exclude Christmas trees and decorations from this extension.

Click and Collect with Collect+

Charge: Free

Max Weight Limit: 10KG

Max Size Limit: Depth 50cm x Length 60cm x Width 50cm

Service: Fast, convenient and great if you're out all day or really busy. Over 7,000 Collect+ stores in the UK, most are open late 7 days a week. Find out more.

Create Label

Post Office

Charge: Free

Max Weight Limit: Up to 20KG

Max Size Limit: Depth 46cm x Length 61cm x Width 46cm

Service: Return small items weighing up to 20KG via the Post Office. Any items exceeding the weight limit will incur a charge.

Home Collection

Charge: Free

Max Weight Limit: Large items only

Service: Have our courier service come and collect those big and bulky items. Arrange a collection via My Account. Please note, a collection date will be arranged with you by our carrier within 24hrs of your request. Watch out for the text and/or email offering suitable dates for your collection.

My Account

We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days for your account to be credited.

Click & Collect

Over 17000 pick-up drop off across the UK. This includes over 7,000 Collect+ stores and 10500 Post Office branches.

1.

Click & Collect label

Stick the Click & Collect returns label on your package.

Create Label

2.

Drop off at store

Drop your package off at your local Click & Collect store.

3.

Receipt

Keep a record of your receipt and track your return online.

Coronavirus Update

Where possible, we are able to provide the associated services listed below. We will contact you before we deliver and ask you a number of COVID-19 related questions e.g. if anyone is self-isolating, please note this may impact the added service options available.

There are some product exceptions to this, based on specific suppliers, you will be provided with the available options on the individual product page.

For further information please see our COVID-19 FAQs.

Associated services

Wet appliances connection

£19.99

Available on selected white goods when choosing options on the product page –

under optional installation / removal services.

WEEE service

Electrical Recycling service – selected white goods

£19.99

Available when choosing options on the product page under optional

installation / removal services.

WEEE and connection service

£39.98

Available when choosing options on the product page under optional

installation / removal services.

Old Bed and Mattress recycling service

£35.00

Available when choosing options on the product page – under optional installation / removal services

White Glove Upholstery service

Free

Item taken to a room of your choice, unpacked and minor assembly.

Cookers Installation

£90

Available on selected cookers when choosing options on the product page

under optional installation / removal services.

Delay Payments for 12 months with Buy Now Pay Later when you spend £50 or more

Interest is calculated and compounded daily at a typical rate of 44.9% per annum for the delayed payment period and repayment period and is charged to your account at date of order as a lump sum.

Remember, avoid paying all interest by paying the cash price before the end of the delayed payment period. This can be done in one full payment or multiple partial payments.

1

What is Buy Now Pay Later?
Buy Now Pay Later is an interest bearing option that allows you to delay payments on your purchases for up to 12 months. The delayed payment period starts from the date of order (including pre-ordered items and those not ready for immediate dispatch).

You can choose:
A delayed payment period of 12 months and then a repayment period of 104 weeks when you spend £50 or more.
A delayed payment period of 12 months and then a repayment period of 156 weeks when you spend £99 or more.

How interest is calculated?
Interest will be charged for the delayed payment period and the chosen repayment period.

Interest is calculated and compounded daily at a typical rate of 44.9% per annum for the delayed payment period and repayment period and is charged to your account at date of order as a lump sum. This calculation factors in the planned payments that are requested during the repayment period. Your interest rate is personal to you and will be detailed in checkout.

How to avoid paying interest?
You can avoid paying all interest for both periods by paying the cash price before the end of the delayed payment period. This can be done in one full payment or multiple partial payments.

Making partial payments may result in a portion of the lump sum of compound interest being refunded at the end of the delayed payment period.

Remember if you choose not to pay the full cash price before the end of the delayed payment period any outstanding balance plus the lump sum of compound interest applied at the date of order will become payable.

How do I make a Buy Now Pay Later payment?
To make a full or partial payment simply log into My Account, choose "Make a payment", select "Pay Buy Now Pay Later" and allocate your payment to the specific item(s) you wish to pay off. Alternatively, you can call us.

What happens after the delayed payment period?
If you have not made any payments towards your Buy Now Pay Later, the outstanding balance plus the lump sum of compound interest will be payable across your chosen repayment period. This will now be included in your account minimum payment request each month.

If you have made partial payments, but not cleared the full cash price before the end of the delayed payment period, the outstanding balance plus a reduced lump sum of compound interest will become payable. The repayment amount agreed for the repayment period will remain the same, meaning the repayment period may be shorter than originally agreed.
If you have paid the cash price in full before the end of the delayed payment period, you will not pay any interest.

What is excluded from Buy Now Pay Later?
The costs for delivery, installation services and any warranty and insurance products cannot be placed on Buy Now Pay Later. Buy Now Pay Later availability is subject to your credit and account status.

Do I still have to pay my minimum payment?
Yes, allocating payments to Buy Now Pay Later will not cover the minimum payment for your Littlewoods account. If you have a non-Buy Now Pay Later balance on your Littlewoods account, you will still need to make at least your minimum payment as shown on your statement.