Delivery & Returns
Gift delivery
Delivered to their door
If you’d like to send someone a gift straight to their address it’s really simple. Just add them to your Address Book in My Account and then choose them as your alternative delivery address at checkout.
Delivery of small goods
Click & Collect Delivery Options
Standard Delivery
FREE
Expected delivery: Usually within 3-5 days (excluding Sundays and bank holidays).
Next Day Delivery
£3.99
Order by: 10pm, Sun - Fri
Expected delivery: Next day between 7am - 9pm Mon – Sat excluding bank holidays.
Orders will be delivered to one of the 1000s of Yodel stores or Post Offices. Selected lines only, determined by size, weight or whether delivered direct from one of our suppliers. Find out more.
Home Delivery Options
Standard Delivery
FREE
Expected delivery: Usually delivered within 3-5 days (excluding Sundays and bank holidays).
Next Day Delivery (available on most small items)
£5.99
Order by: 10pm, Sun - Fri
Expected delivery: Next day between 7am - 9pm, Mon – Sat excluding bank holidays.
Nominated Day Delivery (available on most small items)
£5.99
Book delivery up to 10 days in advance.
Expected delivery: Between 7am - 9pm Mon – Sat excluding bank holidays.
Supplier Direct Delivery
Delivered direct from the supplier
£3.99
Expected delivery: within 5 working days
We deliver across the UK but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.
Some items come direct from suppliers. If so, we’ll tell you an estimated delivery date on the product page and at checkout.
Next day delivery isn’t available on certain items during sales or promotions. Check the items delivery info at point of purchase.
Delivery of Large Goods
Standard Delivery
FREE
Order by: 11pm, Sun - Fri
Expected delivery: 3 days to 3 weeks, 7am - 7pm, Mon – Sat excluding bank holidays.
Express Delivery
£10
Order by: 9pm, Sun - Fri
Expected delivery: Delivery in 2 days. Between 7am - 7pm, Mon – Sat excluding bank holidays.
Next Day Delivery
£15
Order by: 7pm, Sun - Fri
Expected delivery: Next day. Between 7am - 7pm, Mon – Sat excluding bank holidays.
Nominated Day Delivery (where available)
£15
Book delivery up to 10 days in advance
Expected delivery: Between 7am - 9pm, Mon – Sat excluding bank holidays.
Our large item delivery services are subject to driver and vehicle availability. You'll be able to see whether Next Day delivery is available to you once you enter your postcode on the product page.
We deliver UK-wide but our delivery services may take a little longer if you live in remote areas like the Scottish Highlands and Northern Ireland.
Some items come direct from suppliers. If so, we'll give you an estimated availability time frame on the product page and this will translate into an estimated ‘delivery by’ date at check-out based on working days. Our carrier will contact you once the goods have arrived with them to agree the actual suitable delivery date with you. You can also track your order’s progress in MyAccount.
Next day delivery isn't available on certain items during sales and other promotions. Check the items delivery info at check out.
Click & Collect
1.
Select Click & Collect
At the checkout, select Click & Collect and the collection point you’d like to collect your parcel from.
2.
Wait for your collection comms
We will send you a collection barcode when your item has arrived and is ready to collect.
3.
Collect at store
Take the code and your ID to the Click & Collect pick up point and collect your parcel.
Our returns have been updated:
We've made some changes to make it easier to return. You will start to see in some parcels that you will have returns address labels at the bottom of your advice note which you can use to make your return.
If you want to continue returning online, please see the simple steps below:
- Visit the 'Returns' tab in My Account or the 'My Orders' tab if using our app within the 28 day approval guarantee and select the items you wish to return
- Choose Yodel store or Post Office and click 'Get Label' and follow the steps on screen to generate your code.
- As normal fill in the reason to return code in the box on the advice note for each item you are returning and place the form and all items inside the parcel
- Drop your parcel at your selected Yodel store or Post Office and show your code. The returns address label will be printed for you.
Please note: if possible, please return all items in the same parcel and make sure the advice note is filled out and placed back into the parcel with the items you are returning.
Returns
Need to return an item? No problem, we have a number of options for you to choose from. Before you do, we would ask you to read our returns policy to make sure your item is returnable. To return online visit the 'Returns' tab in My Account or the My Orders tab if using our App within the 28 day approval guarantee period select the items you wish to return and follow the instructions.
Or if you have returns address labels at the bottom of your advice note, then you can stick these to the front of your parcel covering your original name and address label.
When packaging up your return, please make sure you include all parts in the parcel including your filled out advice note and for the environment where possible try using the packaging we sent you.
Yodel store
Charge: Free
Max Weight Limit: 10KG
Max Size Limit: Depth 60cm x Length 90cm x Width 60cm
Service: Fast, convenient and great if you're out all day or really busy and most are open late 7 days a week.
Royal Mail
Charge: Free
Max Weight Limit: Up to 20KG
Max Size Limit: Depth 46cm x Length 61cm x Width 46cm
Service: Return small items weighing up to 20KG via Royal Mail. Any items exceeding the weight limit will incur a charge.
Home Collection
Charge: Free
Max Weight Limit: Large items only
Service: Have our courier service come and collect those big and bulky items. Arrange a collection via My Account. Please note, a collection date will be arranged with you by our carrier within 24hrs of your request. Watch out for the text and/or email offering suitable dates for your collection.
Supplier Direct Returns
Charge: Free under our 28-day approval guarantee
Different Partners may have different returns processes please use link below for specific Partner returns requirements.
We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days for your account to be credited.
Associated services
Wet appliances connection
£19.99
Available on selected white goods when choosing options on the product page –
under optional installation / removal services.
WEEE service
Electrical Recycling service – selected white goods
£19.99
Available when choosing options on the product page under optional
installation / removal services.
WEEE and connection service
£39.98
Available when choosing options on the product page under optional
installation / removal services.
Old Bed and Mattress recycling service
£35.00
Available when choosing options on the product page – under optional installation / removal services
Cookers Installation
£90
Available on selected cookers when choosing options on the product page
under optional installation / removal services.