Mobile Phone Insurance

Peace of mind - be insured
when you need it most.


Cover and unlimited repairs for 12 months

Protects against accidental damage and theft

*Of the same make and model or equivalent specification.
The repair parts/replacement may be refurbished (not new) and it’s subject to stock availability.

What's covered

  • Accidental damage including cracked screen or liquid damage.
  • Theft.
  • An unlimited number of repairs.
  • If it can't be repaired or is stolen we'll replace your phone with one of the same or similar specification.
  • 30 days cover abroad.
  • Cover for 12 months.
  • You may need to pay an excess when you claim.

What's not covered

  • Loss.
  • Mechanical breakdown for any other reason other than accidental damage.
  • Mobile phone accessories, downloads, unused calling credits and unauthorised calls.
  • Accidental damage or theft as a result of not taking care of your phone.
  • Cosmetic damage, such as a scratch on the cover.
  • Any replacement item provided under this policy.
  • The excess cost you may be required to pay at point of claim.†
View full T&Cs (PDF) Insurance Product Information Document
  • Go shopping as usual and when you've chosen your phone select your level of cover from the Mobile Phone Insurance drop down menu.
  • If you want to protect a mobile you've already bought from us just log in to My Account and select your cover.
  • Something to keep in mind: I can only cover mobile phones I've bought from Littlewoods within the first 60 days.

Mobile Phone Insurance would protect you in the event of accidental damage and theft, which aren't usually covered by the manufacturer's warranty.

No, Mobile Phone Insurance will continue after you've had a repair carried out and there's no limit to the number of repair requests you can make.

The process is very straightforward. Simply call 0800 092 9051 within 28 days. You'll be advised of the repair procedure and any actions you may be required to take.

Simply call 0800 092 9051.

If your mobile phone can't be repaired, you'll be given a replacement phone of the same make and model, or equivalent specification.

Yes, your insurance policy is valid outside the UK for a period of up to 30 days in a 12 month period.

If you cancel your policy within 45 days of taking out the cover you'll receive a full refund of your premiums. If you cancel your policy after 45 days you will receive a pro rata refund based on the number of unexpired months remaining.

Terms and conditions apply. †If your claim is accepted and an excess applies, you will be required to pay the excess by credit or debit card over the telephone to proceed with the claim.

Mobile Phone Insurance is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281. Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London General Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Twenty Kingston Road, Kingston Road, Staines-Upon-Thames, Surrey, England, TW18 4LG. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202689).


You can choose Buy Now Pay Later in checkout when you spend £50 or more.

Avoid any interest by paying in full within 12 months.

Buy Now Pay Later typical interest rate is 44.9% per annum. Subject to status.

Buy Now Pay Later (BNPL) allows you to delay payment for 12 months. The payment free period starts when you place your order (including items which are purchased on pre-order and/or are not ready for immediate dispatch).

Select BNPL at checkout and the repayment period of either 104 or 156 weeks. This is the repayment period you will pay over, once the payment free period (12 months) has ended.

The interest rate typically used to calculate BNPL interest is 44.9% per annum. Your interest rate will be detailed in checkout. The interest is calculated on the payment free period and the repayment period. You can avoid interest by paying the cash price in full within the payment free period.

Delivery charges and other Financial Services products are not available on Buy Now Pay Later and will appear on your next statement.

Please note, if you have non BNPL purchases on your account you will still need to make at least your minimum payment as detailed on your statement.

Credit provided, subject to credit and account status, by Shop Direct Finance Company Ltd, Aintree Innovation Centre, Park Lane, Netherton, Bootle, L30 1SL. Registered number: 4660974. Authorised and regulated by the Financial Conduct Authority. Over 18s only.