Protect - Repair
Protect - Repair
We’ll keep your essential electricals up and running
We know how important your purchase is to you and with Littlewoods Protect - Repair, if your product breaks down, we’ll repair it.
If we can’t repair it, we’ll replace your product with one which is the same make and model or give you a choice of models with an equivalent specification.
We’ve partnered with AIG, a global insurance expert operating in over 70 countries, to bring you hassle-free product protection in addition to your standard manufacturer’s warranty.
Accidental damage cover with no excess to pay
Unlimited repairs for accidental damage, mechanical and electrical breakdown with an easy online claims process
If we can't repair it, we'll replace it
Switch cover type
Protect - Repair
Protect - Repair Annual
What's covered?
Accidental damage covered from day one
Breakdown after the manufacturer's warranty has expired
What's covered?
Accidental damage and breakdown cover
Key Benefits:
Protection for mechanical and electrical breakdown
Unlimited number of repairs
If it can't be repaired, it will be replaced, or we'll provide you with an alternative settlement
Easy online claims process
Examples of what's not covered
Loss or theft
Wear and tear
Failure to follow the manufacturers' instructions
Deliberate damage, neglect, abuse or misuse
Additional information can be found in the Insurance Product Information Document (IPID) and Further Relevant Information.
The full list of benefits and exclusions can be found in the policy Terms and Conditions.
Additional information can be found in the Insurance Product Information Document (IPID) and Further Relevant Information.
The full list of benefits and exclusions can be found in the policy Terms and Conditions.
Did you know
98% of claims for Accidental Damage or Breakdown accepted in 2023*
85% of repairs were fixed first time in 2023*
* Claims management data January - December 2023
How to buy
When shopping for electricals choose the product you want to buy and select the insurance cover from the options presented.
Something to bear in mind, this insurance is only available to buy at the same time you purchase your electrical item. It’s not available to buy after this point.
Protect – Repair Annual is not currently available to buy
If you have an existing Protect – Repair Annual policy it will not automatically renew and your policy will expire at the end of the existing term.
If you've got a new or existing claim, it will continue to be processed in accordance with the terms and conditions of your existing policy.
FAQ's
Why buy Littlewoods Protect - Repair? Is my new product likely to breakdown?
Even the most reliable products and brands can develop faults, which is why many major electrical retailers offer a manufacturer's warranty. By purchasing Littlewoods Protect - Repair, you are extending the warranty so your item will continue to be covered for mechanical and electrical breakdown after the manufacturer's warranty period ends.
In addition to mechanical and electrical breakdown, a Littlewoods Protect - Repair policy also provides cover for accidental damage. If you accidentally damage your item and it stops working, you have peace of mind that we will repair it for you.
Littlewoods Protect - Repair cover does not include some situations including loss or theft and failure to follow manufacturer's instructions.
Will I be covered under my home contents insurance?
Please check your household insurance policy carefully to see what you're covered for. Your household insurance may not cover you for mechanical and electrical breakdown or accidental damage. You may also be covered if you hold any extended warranty programmes so please check these too.
With your home insurance you may also need to pay an excess charge and your premiums may increase as a result of making a claim. With Littlewoods Protect - Repair, mechanical / electrical breakdown and accidental damage will be covered as standard with no excess to pay. If you have existing policies such as these that give the same cover elsewhere, you will need to consider whether you may be paying for duplicate cover by purchasing Littlewoods Protect - Repair.
Won't my product come with a manufacturer's warranty?
Most manufacturers offer a 12-month warranty against any mechanical or electrical breakdown, but they may not include cover for accidental damage. With Littlewoods Protect - Repair you'll be covered for a longer period than a standard manufacturer guarantee. Accidental damage will be covered from day one and you will be covered for mechanical and electrical breakdown once your manufacturer's warranty ends.
Does Littlewoods Protect - Repair protect against Accidental Damage?
Yes. With Littlewoods Protect - Repair you will have accidental damage cover from day one.
Isn't Littlewoods Protect - Repair expensive?
The cost of Repair cover is small compared to the amount you may have to pay to repair or replace your product.
Will my Littlewoods Protect - Repair cover end if I have any repairs?
No. Your Repair cover will continue after you have had a repair and you can make an unlimited number of repair claims on this policy. The cover only ends if a replacement product is provided.
Can I only buy Littlewoods Protect - Repair for products I've bought from you?
Yes, unfortunately we can't offer Littlewoods Protect - Repair for products bought elsewhere.
Is there an excess to pay on Littlewoods Protect - Repair in the event of a claim?
No. There is no excess to pay on the policy if you make a claim.
I'm going on holiday abroad - will my electrical item still be covered by the insurance policy?
Yes, Littlewoods Protect - Repair gives you worldwide cover for 30 consecutive days during the term of the policy. Please note that a repair can only be arranged when you return to the UK.
Where can I find my insurance policies and access my policy documents?
You can manage and view your insurance policy details on the Insure & Protect Page in your account. For any policies purchased from 12/07/23, you will receive a copy of your policy documentation by email. You can also view your documentation on the Insure & Protect page in your account. Click here
If you purchased an insurance policy between 09/08/20 and 08/07/23 you will have received your insurance documents by post. If you need a copy of your documents, you can call us to request this click here for details.
How do I make a claim?
The claims process is really straightforward. Register your claim online at www.productprotection.littlewoods.com. We'll set up a convenient time to visit and if we can’t repair your product, we'll arrange a replacement. Alternatively, if you would like to discuss your claim with an advisor you can call us, click here for details.
Claims should be registered as soon as possible, following the fault being identified and no longer than 28 days after noticing the damage. If you report a claim after 28 days we may not consider your claim, claims outside this timeframe will be considered on a case by case basis.
Full details of the claims process can be found in the Terms & Conditions.
How to make a claim is also shown on the Insure & Protect page in your account.
How do I register for the online claims portal?
You can access the online claims portal at www.productprotection.littlewoods.com.
When you purchase a Littlewoods Protect - Repair policy you will receive an enrolment email to register to use the portal. If you need to make a claim and haven’t already registered, you can do this prior to making your claim by selecting to "register" on the login page. You will then receive a link to set up your access.
If my product breaks down, do I have rights under the Consumer Rights Act?
The benefits offered under Littlewoods Protect - Repair are in addition to your legal rights under the Consumer Rights Act 2015. Under this Act, if the product you purchase is subsequently found to be defective then you will be entitled to a remedy such as a repair, a replacement or a refund. This legal right lasts for up to 6 years (5 years in Scotland). If the product proves defective in the first 30 days after purchase then you may reject the goods and request a full refund. Thereafter, you will be entitled to a repair or replacement but if those remedies are not possible then you can claim a full, or partial, refund depending on the age of the goods. Further information on your rights can be obtained from the Citizens Advice Consumer Helpline, click here for details.
Can product insurance be purchased elsewhere?
You can buy a similar insurance policy from insurers, utility companies, credit card companies, manufacturer's, some other retailers and specialist online providers, but they may not provide the same level of support or service as Littlewoods Protect - Repair.
If my product has a mechanical or electrical fault whilst under manufacturer's warranty, who should I contact?
You must contact Littlewoods (Shop Direct Home Shopping) as mechanical and electrical breakdown within the manufacturer's warranty period are not covered by this insurance.
I've decided that I don't want Littlewoods Protect - Repair Fixed Term cover any longer. Can I cancel the policy and get a refund?
You can cancel your policy at any time. You can do this by writing to Insurance Customer Services, Sandringham House, Sandringham Avenue, Chelmsford, CM92 1LH, or you can call us click here for details. You can also find these details in the Insure & Protect page here and in your policy Terms and Conditions. You will need to quote your Certificate Number and let us know your reason for cancelling your policy.
If you cancel your policy within the first 28 days and have not made a successful claim under your policy, any premium you have paid will be returned to you in full. If you cancel your policy after 28 days you will receive a pro rata refund based on the number of unexpired months remaining. If you make a claim and your item is replaced then the policy will automatically end.
Terms and conditions apply. Littlewoods Protect – Repair Insurance is arranged and administered by Shop Direct Finance Company Limited. Registered Number 4660974. Registered office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. Authorised and regulated by the Financial Conduct Authority. Firm Ref: 312190. Littlewoods Protect – Repair Insurance is underwritten by American International Group UK Limited (AIG). Registered Number 10737370. Registered office: The AIG Building, 58 Fenchurch Street, London EC3M 4AB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Ref: 781109. This can be checked by visiting the Financial Services Register (https://register.fca.org.uk). AIG is a member of the Association of British Insurers.
As Shop Direct Finance Company Limited acts as agent for the AIG, monies paid to (or held by) Shop Direct Finance Company Limited in relation to the insurance contract are treated as having been paid to (or held by) AIG.
Shop Direct Finance Company Limited will receive a commission from AIG for arranging and administering your Insurance policy.